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Contributing Cover User Kirsto
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Kirsto
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Backup

Hi

 

Just wondering if anyone can tell me if I need to complete a backup in MYOB Essentials.

 

Thank you.

 

Kirsty

4 REPLIES 4
MYOB Moderator Steven_M
28,118 Posts
MYOB Moderator
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Steven_M
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Re: Backup

Hi @Kirsto

 

As MYOB Essentials is a solely online based product it doesn't allow you to take a backup of the company data. However, if you do require a copy of your records at a set date you would be looking at running the reports on that particular date and maintaining those in a safe location.

Kind regards,
Steven

MYOB Community Support

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Contributing Cover User Kirsto
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Contributing Cover User
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Kirsto
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Re: Backup

Thank you Steven.
Trusted Cover User AndrewStephen
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AndrewStephen
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Re: Backup

Hi @Steven_M


I can't beleive what I have just read.
In 30+ years of providing Point-of-Sale / ERP and Accounting solutuions to customers.
The NUMBER ONE RULE is BACKUP BACKUP BACKUP

I am not an Essentials user, so commenting in general.
Do MYOB do backups of Essentials Data ? Hourly, Daily, Weekly ?

Does MYOB take snapshots of the Essential Servers ?

Can MYOB restore data should a customer really mess things up or there is data corruption ?

 

By not allowing customers to take their own backups is just a 100% FAILURE.
ALL software needs a means for a customer to take their own backup.

That way if there is a failure of the MYOB servers at least the customer has a chance to have a backup of there data.  It is never good practice to rely on a cloud provider or cloud software provider to offer the only means of taking you backups.   MYOB sorry for have failed by not allowing your customers to backup there own data.

MYOB Moderator Steven_M
28,118 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

28118Posts

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4140Solutions

Re: Backup

Hi @AndrewStephen


Thank you for your feedback

 

MYOB does regularly back up client's data in case the worst does happen. However, client's are unable to take/schedule backups of their own company information. If corruption does occur with MYOB Essentials Database we do have steps in place to investigate and work with the client to ensure that they have access to their data should that occur.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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