Bank Feeds - MISSING FEEDS (57 transactions)

Experienced User zana1961
16 Posts
Experienced User
zana1961
Experienced User

16Posts

6Kudos

0Solutions

Solved: Go to Solution

Bank Feeds - MISSING FEEDS (57 transactions)

Hello All  - I HOPE THIS MAKES SENSE

 

I have a paper bank statement for the month of July 2019.  Obviousley dated from 01/07/2019-31/07/2019.  I have gone through and matched all the transactions that I could that are in the bank feed.  What I found out is that there are 57 transactions MISSING.  I found the transactions that have not filtered through are dated from 01/07/2019-09/07/2019.  When I checked with my client she said that the feeds started on the 10/07/2019.  Well what about the ones that are missing?  What do I do now?  

 

I tried calling MYOB and left a message for someone to call me back and it has been 24 hours now without a callback.  Can anyone offer advise as to what to do I can not reconcile July until this issue is sorted.  

13 REPLIES 13
MYOB Moderator Theresa_D
1,171 Posts
MYOB Moderator
Theresa_D
MYOB Moderator

1175Posts

140Kudos

149Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

Hi @zana1961 

 

Thanks for your post. I hope you’re finding plenty of useful tips, advice and support on the community forum.

 

When were bank feeds set up for this client? The bank feeds start coming through when it’s set up. From the email linked to your username on the forum it did bring up an account but I cannot see that Bank Feeds are set up.  I’d suggest contacting the Bank Feeds team at 1300 555 931 so they can assist with this.

 

I hope this helps. If this answers your inquiry, please mark ‘Accept as Solution’ so other users can find this easier. Let me know how it goes.

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

MYOB Moderator Theresa_D
1,171 Posts
MYOB Moderator
Theresa_D
MYOB Moderator

1175Posts

140Kudos

149Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

Hi @zana1961 

 

Just wanted to add an additional resource by including the help article Managing your bank feeds for reference as well. 

 

Keep me posted!

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User zana1961
16 Posts
Experienced User
zana1961
Experienced User

16Posts

6Kudos

0Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

Thanks I will call the bank feeds team.. The feeds were set up from the 9th or 10th

Experienced User zana1961
16 Posts
Experienced User
zana1961
Experienced User

16Posts

6Kudos

0Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

Thank you for the link to managing bank feeds.  Will let you know

Highlighted
Experienced User zana1961
16 Posts
Experienced User
zana1961
Experienced User

16Posts

6Kudos

0Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

The email link I have used is one that my client has invited me to use her account so that's why you did not see anything set up.   - I am just trying to figure this out on my own time so I know exactly what to do when I see her next.  

I had a quick look at the link you sent and  found that you have to apply for bank feeds to be set up. The first feed started on the 10th July.   Would I need to apply for another feed to be set up for the missing transactions?  or Can I manually add them via spend money and manually reconcile or import it into via QIF file?  I hoope this makes sense to you...Pls let me know.

MYOB Moderator Theresa_D
1,171 Posts
MYOB Moderator
Theresa_D
MYOB Moderator

1175Posts

140Kudos

149Solutions

Accepted Solution Solved

Re: Bank Feeds - MISSING FEEDS (57 transactions)

Hi @zana1961 

 

Yes bank feeds begin once its set successfully set up, so in this case 10th July.  For transactions prior to that date you can either enter in the transactions and manually reconcile, or upload a qif file.

 

See the help articles Reconciling your bank accounts and Importing a bank statement for assistance with this. 

 

I hope this helps. If this answers your inquiry please mark 'Accept as Solution' to help other users find this information. Let me know how you go with this. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User zana1961
16 Posts
Experienced User
zana1961
Experienced User

16Posts

6Kudos

0Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

The example for importing bank statments was used under the ACCOUNT RIGHT name,   can it be done in MYOB Essentals as well?

MYOB Moderator Theresa_D
1,171 Posts
MYOB Moderator
Theresa_D
MYOB Moderator

1175Posts

140Kudos

149Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

My apologies @zana1961  this can be done in Essentials.  See Import bank and credit card statements, and Reconcile transactions.  Those should assist in completing this in Essentials. 

 

Hope this helps! 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

MYOB Moderator Theresa_D
1,171 Posts
MYOB Moderator
Theresa_D
MYOB Moderator

1175Posts

140Kudos

149Solutions

Re: Bank Feeds - MISSING FEEDS (57 transactions)

Hi @zana1961 

 

How'd you go with this? Were you able to get it sorted? 

 

If your inquiry is resolved please mark 'Accept as Solution' so other users can find this post/information easier. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post