Bank Feeds have stopped working

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Hoteldunedoo
2 Posts
Cover User
Cover User

2Posts

0Kudos

0Solutions

Solved: Go to Solution

Bank Feeds have stopped working

Hi, my bank feeds stopped working on 1/11/17 and nothing has loaded since with many transactions per day occurring. Can someone please look into this and advise? tia

9 REPLIES 9
Contributing Cover User QOPPA
11 Posts
Contributing Cover User
Contributing Cover User

11Posts

0Kudos

0Solutions

Re: Bank Feeds have stopped working

Mine stopped working on 4th Nov 2017 as well. Something might be wrong with the server.

MYOB Moderator CloverQ
7,199 Posts
MYOB Moderator
Australia
MYOB Moderator

7,199Posts

508Kudos

0Solutions

Accepted Solution Solved

Re: Bank Feeds have stopped working

Hi @Hoteldunedoo,

 

Welcome to the MYOB Community Forum, I hope you find it an useful tool.

 

Sorry to hear the feeds stopped on 1/11/17. I've checked with our bank feeds team, who was able to identify the cause and update the data.

 

Feeds from 2/11/17 will start coming through to you tomorrow. Please do double check it tomorrow, and let us know if everything is back to normal for you. 

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

LIZZ
2 Posts
Cover User
Cover User

2Posts

0Kudos

0Solutions

Re: Bank Feeds have stopped working

Hi there,

my bank feed is still not up to date with my account. can you asvise when this will be reconciled

thanks

L

Experienced User SamKlann
20 Posts
Experienced User
Experienced User

20Posts

9Kudos

0Solutions

Re: Bank Feeds have stopped working

mine work but they usually dont update till late afternoon for the day before so I have resigned myself to working a day behind on bank transaction recons. Its only really an issue at mth end as I only work mornings.

Contributing Cover User marmak
5 Posts
Contributing Cover User
Contributing Cover User

5Posts

3Kudos

0Solutions

Re: Bank Feeds have stopped working

In the last 2 weeks our bank feeds have also been unreliable - sometimes coming through late in the afternoon or not at all - please fix asap...

MYOB Moderator Steven_M
32,195 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,195Posts

4,273Kudos

0Solutions

Re: Bank Feeds have stopped working

Hi @LIZZ@SamKlann & @marmak

 

We did have a delay in providing bank feeds data to a small number of clients yesterday 15/11/2017, as the information had not been received from the bank. My understanding is that feed information was made available later in the day.

 

On a similar note, MYOB do indicate that bank feed transactions will be available the next business day (depending on the frequency of the feed). In some cases, this can be mid-morning while other times due to slight delays in the data being received and processing it can be later in the day.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced User SamKlann
20 Posts
Experienced User
Experienced User

20Posts

9Kudos

0Solutions

Re: Bank Feeds have stopped working

thanks Steve but mine is consistantly later afternoon not just sometimes - still it is better than data entry is suppose

LIZZ
2 Posts
Cover User
Cover User

2Posts

0Kudos

0Solutions

Re: Bank Feeds have stopped working

Hi steve,

I have transaction showing in my bank account dated back to the 30 of october that are still not showing up on my bank feed>? in myob
I am at a loss as to how to rectify this issue, and getting a little frustrated as its throwing all my invoicing out.
it was working before>>
 
Highlighted
Hoteldunedoo
2 Posts
Cover User
Cover User

2Posts

0Kudos

0Solutions

Re: Bank Feeds have stopped working

Hi CloverQ,

 

Thank you very much for that. I have just checked and the bank feeds are up and running again. 

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post