Bank feed shows as active although no transactions

Merstrust
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Bank feed shows as active although no transactions

Commonwealth Bank feed shows as active but the transactions hasn't been coming through. Please help with sorting this out ASAP

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MYOB Moderator Steven_M
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Re: Bank feed shows as active although no transactions

Hi @Merstrust 

 

Looking at your bank feeds for serial number ending in 4769, we are showing as the last transaction being dated 01/09/2019, which is what I would expect to see. With transactions dated the 02/09/2019 these should be available today (03/09/2019) for collection.

 

Do let us know if you require further assistance with your bank feeds.

Kind regards,
Steven

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Trusted Cover User ablaze
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Re: Bank feeds

Hi 

 

Is there a problem with BNZ bank feeds. The last entry I can get is dated 30 August.

 

I should be able to get up to 2 September

 

 

MYOB Moderator Gayathri
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Re: Bank feeds

Hi @ablaze,

 

Thank you for the post!

 

I am sorry for the inconvenience.We are yet to receive the latest transaction file from BNZ bank yet. We have not been able to provide the latest bank feed transactions to BNZ clients. We have requested the latest file and are working with the Bank to ensure that we do have the latest information available to deliver those feeds to clients. 

 

Thank you.

Cheers,
Gayathri

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Merstrust
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Re: Bank feed shows as active although no transactions

Hi There,

I did not state that there are no Bank feed showing. I started that bank feeds for Commonwealth banks are not showing The ANZ bank feeds have been fine. 

Please assist with the Commonwealth bank feed issue. 

 

MYOB Moderator Gayathri
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Re: Bank feed shows as active although no transactions

Hi @Merstrust,

 

Thank you for the post!

 

Bank feeds for commonwealth bank have been processed. Could you please check it later part of the day.

 

Thank you.

Cheers,
Gayathri

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heathSk
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Re: Bank feeds

Are there still no BNZ bank feeds I don't appear to have any?

MYOB Moderator Gayathri
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Re: Bank feeds

Hi @heathSk,

 

Thank you for the post!

 

I am sorry for the inconvenience. Recommend subscribing to the link Bank Feeds Delay for BNZ from 31/08/2019 to get latest updates on this issue.

 

Appreciate your patience.

 

Thank you.

Cheers,
Gayathri

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