Bill showing as 'overdue' on Essentials despite being paid within the payment period....

[RipekaI]

Hi there,

We have an annual insurance bill (we pay monthly) showing as 'overdue' on MYOB Essentials despite all monthly payments being made ontime and in full, within the payment periods listed on the MYOB entry.

I have tried deleting the payments allocated to the bill and then deleting the bill and reentering it but have the same outcome.

Any advice on the issue would be much appreciated.

Cheers,

Ripeka 

[Tracey_H]

Hi @RipekaI 

Thanks for your post. So that I can better assist you with this, can you let me know how that invoice been entered? What is the due date entered in the transaction in Essentials? It would be great if you could post a screenshot of the bill transaction, just make sure you remove any sensitive information before posting.

[RipekaI]

Hi Tracey,

I hope this is what you're after but let me know if not...

Cheers,

Ripeka

[Tracey_H]

Hi @RipekaI 

Thanks for those screenshots. Where is it showing as overdue? Can you send me a screenshot of that window or report?

[RipekaI]

It's showing as overdue under the 'Bill' tab - please see the photo for reference...

[Tracey_H · Accepted solution]

Hi @RipekaI 

Thanks for that screenshot. Sometimes this can occur if a bank transaction payment was automatically matched to an invoice/bill. Could you please check if this is the case? 

If so, you can troubleshoot it by:

- Unmatch the bank transaction payment. You can do so via Banking > Bank Transactions, locate the payment then remove the match. It can also be done by drilling into the invoice/bill, under the Activity list click into the payment line > delete. 

- Banking > Bank Transactions, manually match the payment to the invoice.

Please let me know how you go with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.