Billing to customer from MYOB - change our physical business address

[gliza81]

We need to change our physical address with MYOB. By which I mean the address we have given to MYOB and which MYOB then repeats on the invoices that we receive from MYOB for our MYOB Essentials subscription.

Can this only be done by MYOB staff?

[Steven_M · Accepted solution]

Hi @gliza81 

Should a user need to update the primary address on their account with MYOB i.e. the address that shows on their MYOB Subscriptions the primary contact on an account can complete the following:

1. Log into their my.MYOB account
2. Select My Account>>My Business Details
3. Select Edit Business 
4. Edit the address and other information as required.

Occasionally, we still see that old address appearing on your MYOB Subscription invoices after making that change in your my.MYOB account. I'm happy to take a look at the account after you make that change to ensure that it all looks correct. You'll need to send me through a private message with your product serial number and the new address so I can action that review of your account.

[gliza81]

Thanks, @Steven_M .  I found that the business address is right in the my.MYOB account. However, I do need to update the Full Business Name, Trading As name and Business Phone. My difficulty is step 3. I can't see 'Edit Business' anywhere on the 'My Business Details' page.

I will PM you regarding the business address issue, as the invoices are not reflecting the correct, new one as my.MYOB is.

[gliza81]

Thanks @Steven_M . I figured out what I was doing wrong and I get the page showing the 'Edit Business Details' button now.