Can't apply purchase returns to supplier invoice

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Contributing User
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Contributing User
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Can't apply purchase returns to supplier invoice

Hi

 

I have one supplier where when I click the 'Apply to Bill' option it does not link to that supplier account. The account does have open bills so not sure what is going on. I have used the process on another account to check the feature is actually working. I have deleted the two credit ransactions and recreated them still with no luck.

 

Cheers

 

 Steve

2 REPLIES 2
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MYOB Product Team
6,301 Posts
MYOB Product Team
Australia
MYOB Product Team

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Re: Can't apply purchase returns to supplier invoice

Hi @Steve1010

 

I believe I have seen this issue before where we click "Apply to Bill" and it doesn't display the results but it also doesn't show the Supplier:

 

temp.png

 

 

 

I am able to replicate this problem by removing the email address from the Email To field and having an Additional Email Address.

 

temp.png

 

We would want to remove the Email Address from the "Additional" field and add it to the Email To Field:

 

temp.png

 

 

I was able to solve this issue with this method, please let us know how you go!

 


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

Highlighted
Contributing User
14 Posts
Contributing User
Australia
Contributing User

14Posts

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0Solutions

Re: Can't apply purchase returns to supplier invoice

Wow ... how weird is that but thank you ... problem solved. I did have an extra email for that supplier and moved it to the email to field in the primary contact area.

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