Can't apply purchase returns to supplier invoice

[Ruthy]

Hi

When I try to apply a credit to 2 unpaid invoices which the supplier has applied to these 2 invoices,

no bills come up in the apply to bill list. 

They had overcharged me for freight.

Please help me.

Thanks Ruth

[Steven_M]

Hi @Ruthy 

Got an odd question for you but do go with me as it has worked for me in the past: - in the Contact record for that supplier do you have an email (to) address listed? Contacts>>View Contacts>>Select the supplier - Email (to) address field (left-hand side)

With some cases not having an email address listed will prevent that supplier from being able to do certain tasks like having a supplier return applied to them. The solution, in these cases, is to add in an email address, could be a dummy one i.e. email@email.com in that email (to) field before selecting Save and then actioning the request i.e. applying that supplier return.

Note: I am referring to the Email (to) field of the contact, not the additional email addresses

Do let us know how you get on and if you require further assistance.

[Ruthy]

Hi Steven

I read this reply in a previous question, but I do have an email address there.. I rebooted computer.

When I choose apply to the bill the box in picture comes up telling me to apply to bill but no bills come up.

Any other ideas? I have applied returns before as  we have often complained about inaccuracies in bills

Thanks

Ruthy

[Ruthy]

For some reason the bills just appeared - do I need to double click?

[CloverQ · Accepted solution]

Hi @Ruthy 

I'm glad to hear the supplier return you are looking for is appearing. 

From the 'Process supplier returns' screen, please click on the return you wish to process, with it highlighted click on 'Apply to a bill' to process further. More detailed steps can be found on this help article: Processing supplier returns.

I hope this helps. Please do let us know how you go. 

[Ruthy]

HI Clover

I am wondering if I posted 2 posts for same question. 

I could fnd the supplier return but when I clicked apply to bill no list of bills came up - I attached the screen shot where MYOB essentials just stopped & would ot bring up the unpaid invoices that I wanted to apply the credit to.

I rebooted & clicked & next time the list of bills appeared. A mystery to me & time waster.

Thanks

Ruthy