MYOBCommunity
Partner Zone
|
|
Partner Zone

Can't log in to Super Portal

Highlighted
aurion
4 Posts
User
Australia
aurion

4Posts

4Kudos

0Solutions

Solved: Go to Solution

Can't log in to Super Portal

Hi,

 

When I go to pay my employees super through the portal direct from MYOB Essentials I get a "Pay superannuation electronically when you subscribe" web page instead of the normal log in, claiming I don't have to correct Account Right subscription when I actually have Essentials.

I checked my Essentials Subscription Status and it says it is Active, so I'm not sure why the Super Portal isn't working for me.

 

Thanks in advance,

 

Aurion

7 REPLIES
MYOB Moderator Hayden_B
4,478 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4478Posts

698Kudos

648Solutions

Accepted Solution Solved Solution

Re: Can't log in to Super Portal

Hi @aurion

 

From looking at your account it seems your account status is in Arrears as there was a missed payment on the latest invoice and this had not updated in your Essentials Software just yet.

 

This Arrears would be causing the issue you're facing on the Super Portal.

 

You can look at the Unpaid Invoice in my.MYOB by going to:

1. Log into my.myob.

2. Go to: My Account > Invoices

3. You can see an Unpaid Invoices tab, click on this to reveal the unpaid Invoice.

4. Click "Pay" in order to pay the Invoice:

temp.png

 

Once paid, I suggest waiting up to 10 minutes before checking on the Super Portal as this can take some time for all systems to update.

 

Please let me know if you run into any troubles.

aurion
4 Posts
User
Australia
aurion

4Posts

4Kudos

0Solutions

Re: Can't log in to Super Portal

Thank you for that @Hayden_B that seems to have fixed it

BrianG12
3 Posts
User
BrianG12

3Posts

2Kudos

0Solutions

Re: Can't log in to Super Portal

Thanks for creating this thread, got really amazing solution due to this thread. Thanks a ton.

Valued User sholt73
357 Posts
Valued User
Australia
sholt73
Valued User

357Posts

216Kudos

10Solutions

Re: Can't log in to Super Portal

@Hayden_B I went looking for details on this on your support notes site and this forum and couldn't find anything.

 

this should be easy-to-find information, will you be making a post on this forum like your others to help others that have similar issues?

MYOB Moderator Steven_M
27,026 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

27026Posts

3150Kudos

3958Solutions

Re: Can't log in to Super Portal

Hi @sholt73

 

When an automatic payment for a subscription has been failed the subscription contact would receive an email to indicate that payment has failed and in most cases attempt to make payment again. This email also does contain the steps to flow to update your payment profile so that payment can be made successfully if needed.

 

 


Kind Regards,
Steven
MYOB Client Support
KateTyn
1 Post
Cover User
Australia
KateTyn
Cover User

1Posts

0Kudos

0Solutions

Re: Can't log in to Super Portal

Hi,

 

If I have multiple companies that I deal with (As I am a bookkeeper) how do I select from My.Myob the essentials files? They dont seem to appear?

I can only see the ones I have for Account Right.

 

Thanks

Kate

MYOB Moderator Steven_M
27,026 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

27026Posts

3150Kudos

3958Solutions

Re: Can't log in to Super Portal

Hi @KateTyn

 

I see you have spoken with our phone-based team in regards to your enquiry.


Just thought I would add in your my.MYOB account in the top right is an account selector. If your my.MYOB account is linked to multiple accounts you will be able to select the dropdown to select the appropriate account.


Kind Regards,
Steven
MYOB Client Support
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post