Can't upgrdade to Accounting + Payroll

CKnight
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Can't upgrdade to Accounting + Payroll

Hi,

 

I currently have Essentials Accounting and tried to upgrade to Accounting + Payroll using the 'Subscription Details' menu. I enter my card details and click "Next" then it returns me to my Essentials Dashboard without upgrading.

 

Please assist.

 

Kind regards

Cody

1 REPLY 1
Steven_M
MYOB Moderator
40,148 Posts
MYOB Moderator
New Zealand
MYOB Moderator

40,148Posts

5,447Kudos

5,932Solutions

Accepted Solution Solved

Re: Can't upgrdade to Accounting + Payroll

Hi @CKnight 

 

An MYOB Essentials business can be upgraded by selecting the Business Name Menu>>Subscription details before selecting the desired product level. Our Help Article: Viewing and editing subscription details and payment details for more information on that subject.

 

If you are encountering an error with that situation or it doesn't appear to have worked as expected getting the MYOB Essentials serial number* would be ideal for us to investigate in more detail. Due to privacy reasons do feel free to send me that serial number in a Forum private message.

 

*MYOB Essentials serial number located at the bottom of the Business Name Menu (top right)

Kind regards,
Steven

MYOB Community Support

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