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Cancel Subscription Issues

Fil
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Fil
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Cancel Subscription Issues

Hi

 

Just wanted to record on here that I attempted to cancel my subscription on the 28/04/19 @ 10:07am but the system was down and the service agent couldnt process it but he took my serial number and my email address. I did not hear back for two weeks until I got an SMS indicating my account was in arrears. I rang the call centre again today and was advised to just ignore the messages until it came back saying it was cancelled. Seems a bit odd plus these things can often have a impact on credit ratings?

 

Regards,

 

Fil

1 REPLY 1
MYOB Moderator Steven_M
29,737 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

29737Posts

3639Kudos

4369Solutions

Re: Cancel Subscription Issues

Hi @Fil 


If you would like to send me a private message on this Forum with your serial number and best contact number I would be happy to look into your account and pass on your request to the required team.

 

You can send me a private message on the Forum by selecting my username i.e. @Steven_M and selecting Send a Message (right-hand side).

Kind regards,
Steven

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