Cancel Subscription

Highlighted
1 Post
User

1Posts

7Kudos

0Solutions

Solved: Go to Solution

Cancel Subscription

Very disappointing experience trying to cancel my subscription.  I called yesterday afternoon after spending a crazy long time on hold was finally transferred to the cancellation specialists only to have them hang up on me!

Called back had to wait another crazy long time on hold, finally got transferred to the right team and THEY HUNG UP AGAIN!!  I've now spent 1.5 hours on the phone trying to cancel my subscription and am no closer.  Here, you have it in writing - as of the 20th of March 2020 I no longer want my subscription - please cancel it and don't you dare charge me for next month due to your inability to manage the cancellation process.

7 REPLIES 7
Highlighted
MYOB Moderator
1,645 Posts
MYOB Moderator
MYOB Moderator

1,645Posts

174Kudos

255Solutions

Accepted Solution Solved

Re: Cancel Subscription

Hi @Gillian1 


I'm very sorry to hear of that experience.


I would arrange for someone to get your subscription cancelled at the earliest. Please send me your serial number by a Private Message so I can get this sorted. 

 

Update: Subscription has been cancelled as requested.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
1 Post
User
User

1Posts

0Kudos

0Solutions

Re: Cancel Subscription

I want to CNL subscribe i tried to sent an email so many times but no responses im sick of trying contact you guys so much i've had enough 

Highlighted
MYOB Moderator
36,480 Posts
MYOB Moderator
New Zealand
MYOB Moderator

36,480Posts

4,941Kudos

5,333Solutions

Re: Cancel Subscription

Hi @Kre 

 

Cancellation of an MYOB Essentials subscription can be done by speaking to our phone-based team on 1300 555 151 at least 10 days before the end of the current billing period. This is as per the MYOB Essentials Terms of Use. In saying that, if you would like to send me a private message on this Forum with your product serial number and best contact number I would be happy to arrange for one of our team to reach out to offer their assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
1 Post
User

1Posts

0Kudos

0Solutions

Re: Cancel Subscription

Had the same experience trying to cancel a credit card that was listed on subscription renewal.

3 hours spent over the course of 2 days, put on hold, shuffled here, put on hold, shuffled there. After threatening Dept. Fair Trading action it was finally done.

It is still listed via my.myob so will be very interested if it is charged again.

Why did I want it (& any direct debit) removed?

Last year they charged $300 more than I was told it would cost & it took 5 phone calls & many hours of frustration to get it resolved.

'Sales' customer service is fast & slick but I have found 'billing' customer service to be substandard to the point of being woefull. Is that deliberate? Is that legal? It's certainly not ethical!

Consequently, while I have been reasonably happy with the software, I am downloading Xero for a trial.

Highlighted
MYOB Moderator
2,422 Posts
MYOB Moderator
MYOB Moderator

2,422Posts

182Kudos

241Solutions

Re: Cancel Subscription

Hi @pma2444

 

I'm really sorry to hear about the experience you've had. If you do require any assistance with your account please do send me a private message with your product serial number and I'd be happy to take a look into this for you. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
1 Post
User

1Posts

1Kudos

0Solutions

Re: Cancel Subscription

I've been trying to cancel with MYOB for almost 2 years now. I make a few calls, get told to email, and then get nothing. My latest attempt was in November last year and after getting through all the calls and emailing confirmations, I finally get a confirmation email saying that my account is canceled. Well hallelujah!! Sure enough, my account is debited again in the following months. I realised this after about 6 months of debits. So I ring again, suddenly I have 3 different subscriptions and I only canceled one of them. I have replied to the cancellation email asking for ALL subscriptions to be canceled immediately so we will see if that happens. The guy I spoke to on the phone about it, said he would call me back once it had been processed and cancellation confirmed. That was about 2-3 weeks ago and sure enough, no return call and more debits out of the CC again at the start of this month. This software is harder to leave than a cult.  By the look of the feedback on this forum, it seems to be Standard Operating Procedure for MYOB to make it near impossible to cancel a subscription. This behavior is so unethical. BTW, you guys say that the cancellation request has to be via phone call but when you call, the operator says it has to then be in writing. Is that just to make people sit on hold for obscenely long periods so that they give up? It seems to be a common complaint on this forum.

Highlighted
MYOB Moderator
36,480 Posts
MYOB Moderator
New Zealand
MYOB Moderator

36,480Posts

4,941Kudos

5,333Solutions

Re: Cancel Subscription

Hi @PTrees 

 

AccountRight subscriptions can be cancelled by speaking with our phone-based team on  1300 555 151 (Australia) or 0800 60 69 62 (New Zealand). This is as per the AccountRight Terms of Use. If you do have multiple subscriptions that do need to be cancelled we do recommend indicating that to the team as we will only cancel the one that you are referencing in the call.


I'm sorry to hear that you have had difficulty in contacting the team to arrange that process. If you would like to send me a private message on this Forum with your best contact number and product serial number(s) that you would like to cancel, I'm happy to arrange for one of the team to reach out to offer that assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post