Customer 2nd Payment to Closed Invoice

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Customer 2nd Payment to Closed Invoice


A customer made a duplicate payment to their closed invoice one year later, in a different financial year. As the transactions were reconciled a year ago, how do I reflect the bank credit as there is the original invoice paid to is already closed? 

MYOB Moderator
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MYOB Moderator
New Zealand
MYOB Moderator




Re: Customer 2nd Payment to Closed Invoice

Hi @Hijacq 


For a customer return to be created following a second invoice payment you want to make payment on that invoice through the Take payments window. As the invoice is closed the invoice will not appear in the Take payments window already for a second payment. Below are the steps outlines to resolved that situation so that the correct payment and customer return can be created:

  1. Navigate to Sales>>Invoices
  2. Choose the required invoice
  3. Increase that invoice amount by $1 by adding another line to the invoice for that amount or increasing an existing line by $1
  4. Once actioned, save that invoice. This will make the invoice appear in the Take payments window so payment can be made on that invoice again,
  5. In terms of doing that payment, it is as the same as normal. You just want to ensure that the Total Amount Received and Payment amount are the amount you actually received. By saving that Take payment transaction this will make the necessary customer return.
  6. When that has been created, you want to re-navigate back to that invoice and remove that $1 amount from the invoice before re-saving it.

Note: If you don't wish to reopen that invoice, you could look at creating a new invoice for that customer for $1, recording the necessary payment on that new invoice and then updating that invoice amount to be $0 (you will not be able to delete the line with this method, only update the amount to be $0).


Do let us know how you get on and if you require further assistance.

Kind regards,

MYOB Community Support

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