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Customers are not receiving emails from MYOB

Contributing Cover User mark69
8 Posts
Contributing Cover User
Australia
mark69
Contributing Cover User

8Posts

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0Solutions

Customers are not receiving emails from MYOB

Customers are not receiving emails from MYOB i have been sending emails through MYOB  and the email is not getting to the recipient. I have checked the delivery status and it tells me the email is sent. What can i do to fix this

5 REPLIES 5
MYOB Moderator Hayden_B
4,883 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4883Posts

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701Solutions

Re: Customers are not receiving emails from MYOB

Hi @mark69

 

I'd try and send yourself an email from Essentials. IE: Create a dummy Invoice, then email it to yourself.

 

If you get it, delete the Invoice to avoid it interfering with your Sales reporting.

If you don't get it, try seeing if these options help:

  • Check the junk or spam folder and mark any emails from MYOB ‘not spam’.

  • Add noreply@apps.myob.com to the address book or trusted sender list.

  • Star, flag, or mark the MYOB emails as important. This tells your mail provider that you want these messages.

Note that all emails sent via Essentials come from noreply@apps.myob.com which can be blocked by some Mail Servers as it's thought of as Spam. Marking 1 of the Emails from MYOB as Important can avoid this practice.

 

Keep me posted on how you go.


Cheers,

Hayden

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Contributing Cover User mark69
8 Posts
Contributing Cover User
Australia
mark69
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: Customers are not receiving emails from MYOB

Hi Hayden_B 

I have tried this and the emailed invoice goes to the junk e-mail folder and it can't be veiwed in there.

Any other suggestions? 

Also tried to email a freind and he didnt get it at all?

 

MYOB Moderator Hayden_B
4,883 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4883Posts

752Kudos

701Solutions

Re: Customers are not receiving emails from MYOB

Hi @mark69

 

If the email goes into Junk automatically, we need to make sure we mark it as Not Junk to stop this from happening. If there are any emails that were marked as Junk/Spam before then this will happen to all future emails.

 

Which system do you use to view your emails? IE: Gmail and you view these online, or Outlook and you use the installed Outlook software, etc

 

Depending on what you use could mean I can send you some specific instructions.


Cheers,

Hayden

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Contributing Cover User mark69
8 Posts
Contributing Cover User
Australia
mark69
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: Customers are not receiving emails from MYOB

i am using outlook when i click on the junk email folder it is saying "we didn't find anything to show here"

MYOB Moderator Hayden_B
4,883 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

4883Posts

752Kudos

701Solutions

Re: Customers are not receiving emails from MYOB

Hi @mark69

 

If there was an auto-delete policy in place that could explain it.

 

What I suggest doing is following the second point about adding the email address to your Contacts or Address Book in your Mail software. 

 

Here's that point: Add noreply@apps.myob.com to the address book or trusted sender list.

 

This should tell your software and mail server that this is trusted and should no longer block the emails. If you're still having problems, let me know as we may have blocked your email address as we were marked as Spam and will no longer send you emails.


Cheers,

Hayden

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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