Delivery of emailed invoices unsuccessful

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Delivery of emailed invoices unsuccessful

Hi,

Am having trouble sending invoices. 

Message received into my inbox states:  Diagnostic-Code: rejected. 

I have tried multiple times over the last couple of days.  I have been able to save a copy of the invoice and email it manually to the same address.  This indicates that it isn't a problem with my emails or recipients emails, but rather a MYOB issue.

Any idea on why this is happening and how I might fix it.

Thanks,

Kellie.

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Re: Delivery of emailed invoices unsuccessful

Thanks Kellj, so its not just me Smiley Happy

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Re: Delivery of emailed invoices unsuccessful

Well let's hope somebody can find a solution for us Smiley Happy

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Re: Delivery of emailed invoices unsuccessful

Hi @Kellj@Preshs_Oz

 

Thank you for your posts. So I can take a look into this for you, can you please send me a private message with the following information:

  • What software you are using (AccountRight or Essentials)
  • Email addresses that could not have the invoices delivered to 
  • A screenshot of the bounce back email

Cheers,
Melisa

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Re: Delivery of emailed invoices unsuccessful

Same problem in reverse.

I have multiple suppliers who use MYOB and they are all getting the same bounce back with the message REJECTED.

I have once again checked my settings in Email. Blacklisting is disabled.

 

AccountRight@apps.myob.com

and

apps.myob.com

..are both whitelisted.

 

So what gives? 

One of them in particular is getting quite shirty with me saying it is my email problem. But I don't think so. How can I prove it??

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Re: Delivery of emailed invoices unsuccessful

Hi Melissa,

 

I am having the same issue with an employee who no longer receives their payslips since we upgraded to 2019.4.

 

Employees email address is hotmail.com domain.  Below is a copy of the error message I receive.

 

Sent: February 10th 2020, 12:15:27 pm

Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.

Diagnostic-Code: rejected

 

Regards,

Tee

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Re: Delivery of emailed invoices unsuccessful

Hi @Paolo_Dist

 

Thank you for your post. Thank you for working with me via Private messages, as per our conversation we found that the email addresses were not black listed on our end. The client will need to check with there provider to see if our IP address is being blacklisted from there end. 

 

@TMaunsell Thank you for your post. Can you please send me a private message with the employees email address so I can investigate this for you. 

Cheers,
Melisa

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Re: Delivery of emailed invoices unsuccessful

Iam having an issue with invoices and statements appearing as having been sent (i.e green tick beside them in Sent Emails) but recipients not receiving them.  Very frustrating, makes me look incompetent and potentially costs the company large sums of money if invoices are not received in a timely manner.

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Re: Delivery of emailed invoices unsuccessful

Hi @Redshoes 


Could you please send me a Private Message with your serial number and examples of one or more email addresses that are not receiving the invoices so we can check the status on our end as well?

Kind regards,
Komal

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