Partner Zone

Delivery of emailed invoices unsuccessful

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Kellj
Contributing User
7 Posts
Contributing User
Contributing User

7Posts

15Kudos

0Solutions

Delivery of emailed invoices unsuccessful

Hi,

Am having trouble sending invoices. 

Message received into my inbox states:  Diagnostic-Code: rejected. 

I have tried multiple times over the last couple of days.  I have been able to save a copy of the invoice and email it manually to the same address.  This indicates that it isn't a problem with my emails or recipients emails, but rather a MYOB issue.

Any idea on why this is happening and how I might fix it.

Thanks,

Kellie.

8 REPLIES 8
Preshs_Oz
Experienced Cover User
33 Posts
Experienced Cover User
Experienced Cover User

33Posts

17Kudos

1Solutions

Re: Delivery of emailed invoices unsuccessful

Thanks Kellj, so its not just me Smiley Happy

Kellj
Contributing User
7 Posts
Contributing User
Contributing User

7Posts

15Kudos

0Solutions

Re: Delivery of emailed invoices unsuccessful

Well let's hope somebody can find a solution for us Smiley Happy

Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Delivery of emailed invoices unsuccessful

Hi @Kellj@Preshs_Oz

 

Thank you for your posts. So I can take a look into this for you, can you please send me a private message with the following information:

  • What software you are using (AccountRight or Essentials)
  • Email addresses that could not have the invoices delivered to 
  • A screenshot of the bounce back email

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Paolo_Dist
Contributing Partner
16 Posts
Contributing Partner
Contributing Partner

16Posts

0Kudos

0Solutions

Re: Delivery of emailed invoices unsuccessful

Same problem in reverse.

I have multiple suppliers who use MYOB and they are all getting the same bounce back with the message REJECTED.

I have once again checked my settings in Email. Blacklisting is disabled.

 

AccountRight@apps.myob.com

and

apps.myob.com

..are both whitelisted.

 

So what gives? 

One of them in particular is getting quite shirty with me saying it is my email problem. But I don't think so. How can I prove it??

TMaunsell
4 Posts
User

4Posts

0Kudos

0Solutions

Re: Delivery of emailed invoices unsuccessful

Hi Melissa,

 

I am having the same issue with an employee who no longer receives their payslips since we upgraded to 2019.4.

 

Employees email address is hotmail.com domain.  Below is a copy of the error message I receive.

 

Sent: February 10th 2020, 12:15:27 pm

Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.

Diagnostic-Code: rejected

 

Regards,

Tee

Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Delivery of emailed invoices unsuccessful

Hi @Paolo_Dist

 

Thank you for your post. Thank you for working with me via Private messages, as per our conversation we found that the email addresses were not black listed on our end. The client will need to check with there provider to see if our IP address is being blacklisted from there end. 

 

@TMaunsell Thank you for your post. Can you please send me a private message with the employees email address so I can investigate this for you. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Redshoes
Contributing User
11 Posts
Contributing User
Contributing User

11Posts

0Kudos

0Solutions

Re: Delivery of emailed invoices unsuccessful

Iam having an issue with invoices and statements appearing as having been sent (i.e green tick beside them in Sent Emails) but recipients not receiving them.  Very frustrating, makes me look incompetent and potentially costs the company large sums of money if invoices are not received in a timely manner.

Komal_S
MYOB Moderator
8,280 Posts
MYOB Moderator
MYOB Moderator

8,280Posts

741Kudos

1,164Solutions

Re: Delivery of emailed invoices unsuccessful

Hi @Redshoes 


Could you please send me a Private Message with your serial number and examples of one or more email addresses that are not receiving the invoices so we can check the status on our end as well?

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post