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February 2020
February 2020
Hi,
Am having trouble sending invoices.
Message received into my inbox states: Diagnostic-Code: rejected.
I have tried multiple times over the last couple of days. I have been able to save a copy of the invoice and email it manually to the same address. This indicates that it isn't a problem with my emails or recipients emails, but rather a MYOB issue.
Any idea on why this is happening and how I might fix it.
Thanks,
Kellie.
February 2020
February 2020
Thanks Kellj, so its not just me
February 2020
February 2020
Well let's hope somebody can find a solution for us
February 2020
February 2020
Hi @Kellj, @Preshs_Oz,
Thank you for your posts. So I can take a look into this for you, can you please send me a private message with the following information:
Cheers,
Melisa
MYOB Community Support
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February 2020
February 2020
Same problem in reverse.
I have multiple suppliers who use MYOB and they are all getting the same bounce back with the message REJECTED.
I have once again checked my settings in Email. Blacklisting is disabled.
AccountRight@apps.myob.com
and
apps.myob.com
..are both whitelisted.
So what gives?
One of them in particular is getting quite shirty with me saying it is my email problem. But I don't think so. How can I prove it??
February 2020 - last edited February 2020
February 2020 - last edited February 2020
Hi Melissa,
I am having the same issue with an employee who no longer receives their payslips since we upgraded to 2019.4.
Employees email address is hotmail.com domain. Below is a copy of the error message I receive.
Sent: February 10th 2020, 12:15:27 pm
Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.
Diagnostic-Code: rejected
Regards,
Tee
February 2020
February 2020
Hi @Paolo_Dist,
Thank you for your post. Thank you for working with me via Private messages, as per our conversation we found that the email addresses were not black listed on our end. The client will need to check with there provider to see if our IP address is being blacklisted from there end.
@TMaunsell Thank you for your post. Can you please send me a private message with the employees email address so I can investigate this for you.
Cheers,
Melisa
MYOB Community Support
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March 2020
March 2020
Iam having an issue with invoices and statements appearing as having been sent (i.e green tick beside them in Sent Emails) but recipients not receiving them. Very frustrating, makes me look incompetent and potentially costs the company large sums of money if invoices are not received in a timely manner.
March 2020
March 2020
Hi @Redshoes
Could you please send me a Private Message with your serial number and examples of one or more email addresses that are not receiving the invoices so we can check the status on our end as well?
Kind regards,
Komal
MYOB Community Support
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