Duplicate a quote feature not working

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Duplicate a quote feature not working

Hi 

See the below screenshot. I went to duplicate a quote and the below error came up - 'Invoice number is required'. This 'fix it' notice makes no sense to me. I am not wanting to create an invoice yet - I just want to copy an existing quote.

In advance thank you.

Duplicate quote issue.jpg

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MYOB Moderator
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Re: Duplicate a quote feature not working

Hi @Dreamroof 

 

I’d be inclined to start by clearing the cache on the internet browser your using, or alternatively try a different browser like Google Chrome. Clearing the cache can resolve a number of issues, even ones that don’t seem to make sense in the context of the action being performed.

Regards,
Neil

MYOB Community Support

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Re: Duplicate a quote feature not working

Thank you Neil for getting back to me.

I have used the 'duplicate' a quote function recently and it worked without me doing anything.

This may mean you are in suggesting this was a browser issue not MYOB.

I use Google Chrome already as my browser so I have cleared its cache.

Thanks again

Jon 

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Re: Duplicate a quote feature not working

This problem is happening to me also.  I have cleared the history and cache and it hasn''t helped.  Do you have any other suggestions.

 

Thanks 

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Re: Duplicate a quote feature not working

Hi Shoretee

Sadly I don't have any other suggestions. Hopefully like me when you log in again over the next couple of days this function will be working again. All the best!

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MYOB Moderator
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Re: Duplicate a quote feature not working

Hi @shoretee 

 

If the issue is still happening, can you please send me your serial number by a Private Message so we can investigate this further.

Kind regards,
Komal

MYOB Community Support

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