Duplication of Bank transactions

rolanda
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Duplication of Bank transactions

We have a client who is currently on the updated MYOB Essentials connected ledger platform. Each quarter the client uploads a QIF File from their internet banking into MYOb and has never had any issues. But this quarter when they went and uploaded the file, the bank account for the transactions defaulted to the MYOB control account 1-1000 not the account that we use for the bank account.

 

To make the client happy we went into the file and manually changed all the transactions from the 1-1000 to our account, howver this appears to have duplicatd the transactions. How do we fix this? 

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Tracey_H
MYOB Moderator
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MYOB Moderator
MYOB Moderator

5,538Posts

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Re: Duplication of Bank transactions

Hi @rolanda 

 

Thanks for your post. So that I can look into this for you can you please clarify how you changed the transactions. Screenshots showing the duplicate transactions would be great too.

 

You can delete imported bank statements if they have been imported to the wrong MYOB bank account. This help article explains how to do that: Deleting imported bank statements

 

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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