Finding an account number whilst entering a journal

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
1 Post
User

1Posts

0Kudos

0Solutions

Solved: Go to Solution

Finding an account number whilst entering a journal

I am trying to enter a general journal and use two new accounts that I have added to the accounts list but the accounts do not appear in the drop down menu for accounts within the general journal.

 

They appear in the accounts list when I search outside of the general journal area. How is this possible?

1 REPLY 1
Highlighted
MYOB Moderator
2,020 Posts
MYOB Moderator
MYOB Moderator

2,020Posts

213Kudos

297Solutions

Accepted Solution Solved

Re: Finding an account number whilst entering a journal

Hi @Auditsure 

 

The only accounts that you cannot record a general journal against are "Current year earnings", "Allocate me- Withdrawal" and  "Allocate me- Deposits" as these are system accounts. 

 

If you have different accounts that are not appearing in the drop drown list while creating journals, the first thing to check would be if they are "Active" in the accounts list. If you have ensured they are active, I would recommend clearing browser cache and then logging in again, as corrupt browser cache can sometimes cause display issues.

 

Please let me know if you have any questions. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post