General Journal Reconciliation error

[DDW]

Checking Reconciliation for EOFY

Found a transaction error

Found Transaction & unreconcilled matched to General Journal

MYOB wont allow me to edit or delete General as it states its still reconcilled.

Please see attached photos.

Im unsure how to fix this error.

Many Thanks

[Tracey_H]

Hi @DDW 

Thanks for your post and for providing that screenshot. To unmatch a transaction that has been auto-reconciled you will need to hove your mouse over the Allocate or Match column for the X to appear. Then click on the X to unmatch that transaction.

These help articles have more information on matching transactions:

Matching bank transactions

Undoing a bank reconciliation

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[DDW]

Hi.

Thats the problem. I have unreconciled the transaction as per the attached photos. However it wont allow me to deleted the General Journal as it states its still reconciled.

Please see attached photos again.

[DDW]

Checking Reconciliation for EOFY

Found a transaction error

Found Transaction & unreconcilled matched to General Journal

MYOB wont allow me to edit or delete General as it states its still reconcilled.

Im unsure how to fix this error.

I have screenshots t I can send for you if required.

Many Thanks

[DDW]

Support did not help me with this matter.

[Tracey_H · Accepted solution]

Hi @DDW 

My apologies for the delay in getting back to you. Can I please clarify if you have undone the bank reconciliation by doing the following:

1. From the Reports menu click All Reports.

2. In the Banking reports section, click Banking Reconciliation. The Bank Reconciliation Reports page appears, listing the reconciliations you've completed.

3. If you only want to show reconciliations you've completed on a particular account, choose that account from the Account dropdown list.
4. Next to the most recent reconciliation on the account, click the Undo button.
5. If you need to undo an earlier reconciliation, repeat step 4 until you’ve undone the required reconciliation.

Please let me know how you go with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[DDW]

Thank you kindly for your help.

You have fixed the issue & helped me to learn something new. 

Many Thanks

Dannii