How do I cancel my trial account subscription?

Fydah
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Fydah
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How do I cancel my trial account subscription?

Hey, can anyone help a sister out here?

 

How do I cancel my trial subscription as it was a mistake to even sign up in the beginning because I am not even based in NZ or AU.

 

Thanks

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MYOB Moderator Neil_M
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Neil_M
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Re: How do I cancel my trial account subscription?

HI @Fydah 

 

If you haven’t entered in your payment details for your subscription, then you can let the trial expire after 30 days. As you are still on the trial, assuming it was not converted to a subscription you can let it expire without the need to go through the cancellations process.

Regards,
Neil

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Fydah
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Fydah
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Re: How do I cancel my trial account subscription?

Hi @Neil_M 

 

Do I just ignore the quotation that's been sent to me?

 

Attached is the photo.Screen Shot 2019-05-13 at 10.37.27 AM.png

MYOB Moderator Neil_M
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Neil_M
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Re: How do I cancel my trial account subscription?

Hi @Fydah 

 

From what I can see, that quote is to upgrade from a trial version to a fully paid version of MYOB Essentials. If you weren’t going to be doing this and were wanting to stop using MYOB Essentials after the trial expired (or even before), you can safely ignore the quote.

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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