In Tray Documents not loading

Experienced Cover User
20 Posts
Experienced Cover User
Experienced Cover User

20Posts

20Kudos

1Solutions

Solved: Go to Solution

In Tray Documents not loading

I have neem using th in box in several MYOB files for a while now. In the last few weeks there seems to be some sort of security or settings issues. I have emailed the invoice to in tray and the system is picking up the details of the invoices correctly but when I go to actually view the invoice it wont come up. See attached screen shot for how it is showing. Like I said was working fine and now all of the sudden wont work. 

 

Screenshot 2020-11-11 163819.png
3 REPLIES 3
Experienced Cover User
20 Posts
Experienced Cover User
Experienced Cover User

20Posts

20Kudos

1Solutions

Re: In Tray Documents not loading

Also see attached for what happens when I try to open the doc

Screenshot 2.png
MYOB Moderator
1,447 Posts
MYOB Moderator
MYOB Moderator

1,447Posts

101Kudos

133Solutions

Re: In Tray Documents not loading

Hi @KelleyF 

 

Thank you for your post. 

 

The first thing I would try is the following troubleshooting steps to see if there is something environmental causing this issue or whether there is a bug in the software. Could you please try for me: 

 

  • Changing your browser (i.e. from Chrome to Firefox)? 
  • Disable any anti-virus programs on your computer temporarily, however, please ensure once you've tested to see whether the In Tray works successfully re-enabling your anti-virus program
  • Clear your browser cache

Please let us know how you get on, we are happy to investigate further for you.

Kind regards,
Jesh

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced Cover User
20 Posts
Experienced Cover User
Experienced Cover User

20Posts

20Kudos

1Solutions

Accepted Solution Solved

Re: In Tray Documents not loading

I got our IT department to fix it.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post