Invoice activity missing - MYOB Essentials

BarbJ
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Invoice activity missing - MYOB Essentials

The invoice activity audit trail seems to be missing from my clients' MYOB Essentials invoices.  He uses this to track when invoices were emailed and reminders sent etc.  Is this a temporary glitch?

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Former Staff Maxine_BC
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Re: Invoice activity missing - MYOB Essentials

Hey @BarbJ,

 

Thanks for using the community forum for your question.

 

I think you may be effected by a known issue that has just been brought to our attention. We understand that this is a high priority for our customers and are working hard to resolve this. 

 

For now you can see more information and a workaround for this issue here- Unable to open online invoices- (21/06/2019).

 

Take a look at the above link, if this in not the same problem that you are having, please feel free to reply with more details.

 

Thank you very much for your patience.

Have a nice day.

 

**If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Je55
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Re: Invoice activity missing - MYOB Essentials

Hi I can open my Invoices and view them. But don have the invoice activity audit trail payment /emails.  I use this to track when invoices were emailed and reminders sent to see. 

 

 

Can this be fixed today?

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Former Staff Maxine_BC
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Re: Invoice activity missing - MYOB Essentials

Hey @Je55 @BarbJ,

 

We have just added some new information to the above post regarding the known issue.

 

I would recommend re sending your invoice to your own email, and then see if you are able to view the activity audit trail.

 

Give that a try and let me know if it resolves it for you.

 

**If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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