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I have two customers who have both overpaid their invoices. I have left them in credit now for months. They have both said not to worry about it. How do I make an adjustment to clear these credit amounts from the books? thanks
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In MYOB Essentials the only ways to clear a customer credit is to either apply it to an invoice for that customer or refund the amount to the customer. The latter is not going to be an option in this instance as paying a refund will take that amount out of your MYOB Essentials bank account, hence preventing you from reconciling.
You’ll need to speak to your accountant over the correct treatment of this credit, and which accounts to use within the transaction. That said you could create a dummy sale against this customer for the amount of the credit and then apply the credit to it. This would clear the credit against the customer