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I've had this happen 2 or 3 times now, when several invoices for 1 customer is paid in 1 amount, its not allocated automatically, i haven't done it manually nor is it matched to anything, yet it doesn't show up in unallocated. So looking at the system shows these invoices up as unpaid. Why is this happening???
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If there is a payment missing from "Unallocated" I'm assuming this is a missing transaction from the Bank Transactions screen.
To help track this down:
1. Do you use Bank Feeds to automatically import these transactions?
2. Under the Bank Transactions page, have you made sure to specify All Transactions and check if it displays here?
3. Is the payment amalgamated into another? (IE: If you use a merchant facility that combines multiple payments into a lump sum deposit rather than 1)
This can help us narrow down what might be going on.
its in ALL transactions, but not unallocated where it should be as it hasn't been matched or allocated to anything.
1.Yes bankfeeds are automatic.
2.Yes its in all transactions, but not in unallocated thats the issue.
Sorry for the late reply.
Thanks for clarifying, so if it did become a Bank Transaction and it shows when filtering All Transactions this sounds like it's either been matched or allocated to something.
As a quick thought, Essentials does come with an auto-match function for when transactions are imported.
If this is enabled it could have matched to something automatically making it not show up under Unallocated?
Could you check this and keep me posted?