June Transactions still missing

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Contributing User Gemmarya
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June Transactions still missing

Hi Everyone, 

I am still having trouble with my bank feeds.

Is anyone else missing transaction from the first 2 weeks in June?

 

 

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MYOB Moderator Theresa_D
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Re: June Transactions still missing

Hi @Gemmarya 

 

Thanks for your post.  I see our team contacted you last week about this issue.  Has this been resolved for you? 

 

Let me know how you're going with this.  If your issue has been resolved please mark "Accept as Solution" to assist other users in finding the post.  Keep me posted! 

Cheers,
Theresa

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Contributing User Gemmarya
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Re: June Transactions still missing

No i am still waiting for bank feeds to be processed for the first 2 weeks of June.

 

 

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MYOB Moderator CloverQ
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Re: June Transactions still missing

Hi @Gemmarya 

 

After looking into your account, I found one bank account that you have bank feeds set up for, the last 4 digit of the account number is 3988. Is this the account you are enquiring for?

 

If so, bank feeds became active for this account on 12/6/2019, therefore it started bringing transactions from this date onwards. I'm afraid that it cannot bring in transactions prior to the date bank feeds became active. For that period you can consider importing a bank statement file, in order to reconcile it via Bank Transactions:

 

Import bank and credit card statements

 

If it's a different bank account you are enquiring for, please do let us know.

Cheers,
Clover

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