Latest update = Unable to use Previous invoices

SYD_MFR
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Latest update = Unable to use Previous invoices

Just in case anyone else have this issue... after the latest update to the new interface 2 days ago, most of our previous open invoices are faulty where we cannot modify, delete or save them. any changes we attempt we get "An unrecognised error occurred - unknown error code". 

 

Have called and an ongoing case with developers are in progress (hopefully), but a shocking problem... 

6 REPLIES 6
SYD_MFR
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Re: Support appalling. Wait time appalling

Yep... can really vary from person to person. Currently on hold for 20mins and I have a feeling that I'm being stuffed around by this handler. As pervious calls most often I was transferred to whatever department I needed to go to within 3-5mins sort of thing. 

Melisa_D
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Re: Support appalling. Wait time appalling

Hi @SYD_MFR

 

I'm sorry to hear about your experience. If there is anything we can assist with please provide me with a brief description of your enquiry and I'd be happy to take a look into this for you.

Cheers,
Melisa

MYOB Community Support

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SYD_MFR
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Re: Support appalling. Wait time appalling

Hi @Melisa_D ... after the latest interface update, i cannot modify any of my open invoices any more ... even if creating a new invoice, it saves fine but then after awhile I can no longer edit, delete or do anything to them.... error code : An unrecognised error occurred - unknown error code. 

https://community.myob.com/t5/MYOB-Essentials-Accounting/Latest-update-Unable-to-use-Previous-invoic...

 

Melisa_D
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Re: Support appalling. Wait time appalling

Hi @SYD_MFR

 

Thanks for confirming that. I'm wondering if you have a lock date set in your file, if you select your business name on the top right hand corner of the window > Select business settings > is there a lock date here ? 

 

Please do let me know how you go.

Cheers,
Melisa

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SYD_MFR
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Re: Support appalling. Wait time appalling

@Melisa_D  no lock date activiated Smiley Sad 

Melisa_D
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Re: Support appalling. Wait time appalling

Hi @SYD_MFR

 

Thanks for checking that for me. So I can take a look into this further for you can you please send me a private message with the following information:

  • Screenshot of the invoice with the error 
  • Screenshot of the lock date window 
  • Serial number 

Cheers,
Melisa

MYOB Community Support

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