Logging in twice

[RebekahAlsop]

Hi

Every time I log in to MYOB Essentials I have to do it twice. This is not a 2FA issue.

I log in with password, then enter the 2FA code and it takes me back to the log in page again, where I have to enter password again and another 2FA code again before MYOB Essentials will open. This happens every time I open MYOB Essentials. 

Is this the norm or is there an issue??

Thanks

[Neil_M · Accepted solution]

HI @RebekahAlsop 

Out of curiosity are you accessing your MYOB Essentials file using a bookmark or through the MYOB website?

We are aware that for some users accessing the MYOB Essentials file through a bookmark causes the login process to repeat before allowing access to the file. Our team are still looking into why this happens for some clients, however if you are experiencing this, you should be able to login from the MYOB website without experiencing the loop.

To login from the MYOB website click on Sign In in the top right hand corner of the screen and choose MYOB Essentials from the drop down list.

[RebekahAlsop]

Hi Neil

Yes I am actually using a bookmark each time to access MYOB website. I have just tried accessing MYOB thru the website not thru the bookmark and it worked, only had to log in once.

Thanks for your help. 

[D_rina]

This has happened to me for weeks as well. Was yours ever resolved?

[RebekahAlsop]

Yes it works now. I have stopped using the bookmark I had saved for MYOB Essentials login page and now instead have the myob.com.au page saved as a bookmark and then click on sign in and then Essentials. This does involve a few more clicks/steps however I am only logging in once.