MYOB Capture - Now available for both Essentials and AccountRight

Contributing Cover User F-B
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Re: MYOB Capture - Now available for both Essentials and AccountRight

I have tried using this app and the receipts will not attach to the transaction, when I looked in to this using help it tells me it only works with a MYOB Essentials subscription, is this correct. I have AccounttRight Standard subscription

MYOB Moderator Melisa_D
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Re: MYOB Capture - Now available for both Essentials and AccountRight

Hi @F-B

 

Thank you for your post. 

 

The capture app does work for AccountRight, it works for AccountRight Standard, Plus & Premier. Do you get any error messages when you try to attach the receipt to the transaction?

 

Please let us know, we are more than happy to assist. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Partner AlanT
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Re: MYOB Capture - Now available for both Essentials and AccountRight

Hi @Melisa_D 

 

Can anyone at MYOB explain why it does not work for AccountRight Basics?  We still pay for a subscription and the subscriptions increase by around 10% each year but we fail to get new features.

 

Thanks.

 

AlanT

Contributing Cover User F-B
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Re: MYOB Capture - Now available for both Essentials and AccountRight

Hi Melisa,

Today this feature is working, last week it would not link to an existing transaction. There was no error message, it just didn't attach and stayed in my in tray.

All good now 

Thank you

Trusted Cover User LCrowhurst
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Re: MYOB Capture - Now available for both Essentials and AccountRight


@AlanT wrote:

Hi @Melisa_D 

 

Can anyone at MYOB explain why it does not work for AccountRight Basics?  We still pay for a subscription and the subscriptions increase by around 10% each year but we fail to get new features.

same with essentials the price goes up each year but no new featuresSmiley Frustrated

Thanks.

 

AlanT


 

Contributing Cover User F-B
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Re: MYOB Capture - Now available for both Essentials and AccountRight

Hi Melissa,

 

Again today my Capture app is not linking receipts to transactions, it just stays in the in tray. I have restarted MYOB with no luck. Any ideas?

MYOB Moderator Melisa_D
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Re: MYOB Capture - Now available for both Essentials and AccountRight

Hi @F-B

 

Thank you for your post, can I please clarify if any of these receipts are existing In tray documents ? 

 

Please let me know, I am more than happy to assist. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User F-B
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Re: MYOB Capture - Now available for both Essentials and AccountRight

I have deleted it from the in tray and then dragged it back into the in tray and it will still not attach to the spend money transaction.

MYOB Moderator Melisa_D
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Re: MYOB Capture - Now available for both Essentials and AccountRight

Hi @F-B

 

Thank you for your message, It seems you are experiencing the know issue regarding where existing In Tray documents are unable to link to Spend Money transactions after upgrading. Our team are aware of this and are currently working on a fix, this is due to be fixed in the next update. Apologies for the inconveniences. 

Cheers,
Melisa

MYOB Community Support

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lisatb
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Re: MYOB Capture - Now available for both Essentials and AccountRight

I have tried unsuccessfully several times to download the MYOB Capture app!  I use MYOB Essentials and would love to be able to scan receipts with my phone and have them load into MYOB Essentials.  Our other company uses Xero and the Xero app is brilliant for letting me enter receipts on the go with my phone . . . . saves so much time and receipts are captured and stored straight away.

 

Please advise why I cannot download the MYOB Capture app on my iPhone 8.

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