MYOB Essentials Automatic log out after period of time

MYOB Moderator
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MYOB Moderator
New Zealand
MYOB Moderator




MYOB Essentials Automatic log out after period of time

Hi Everyone


Products: MYOB Essentials


We've had some reports of MYOB Essentials users being logged out automatically from Essentials after 20 minutes. Typically, this will occur when you have the same window open for an extended period of time.


If impacted, we recommend ensuring that you've updated the necessary flags in your browser as this has resolved the issue for a number of clients.


We recommend consulting with an IT specialist to understand the implications of updating these flags.


Google Chrome:

1.    Open Google Chrome
2.    Type chrome://flags/ in your address bar
3.    Find following flags and disable those:

  • SameSite by default cookies
  • Cookies without SameSite must be secure

Once done, relaunch Google Chrome and log into Essentials again.


In Safari, choose Preferences and then click on Privacy Deselect the following options :

  • Block all cookies
  • Remove stored cookies and data
  • Prevent cross-site tracking

In addition to that, below are a couple more tips to avoid being logged out: 


  • Save the transaction/window you're working on regularly 
  • Use a different browser, as the issues appear to be browser-specific.

Hope these tips help. Should you continue to experience issues, please let us know by starting a new post

Kind regards,

MYOB Community Support

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