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September
September
I am trying to do a bank reconciliation but some of the deposits are appearing twice - I assume it is because I have entered it and it has been automatically entered from the bank feed???
Also, I have entered a payroll and it has shown up twice on the bank rec. How can I get rid of one of the entries?
Terri
September
September
I have several clients where this is occuring in Account Right and Essentials . I rang support and they advised to delte the excess transactions and do a bank rec. That worked until this week when some of the transactions came back and the recs do not balance?? One of many concerns about reliabilty of MYOB data.
September
September
Hello @Terri1
Generally when a transaction is recorded in Essentials, it would need to be matched to the corresponding bank feed transaction, not allocated to an account. If you have perhaps selected allocate instead, you may be doubling up the expense/income which would in turn generate incorrect reports or even show up twice in reconciliations. Please see our Help Article Working with bank transactions, which will explain the above in further detail.
If you have allocated the transaction instead of matching it I would recommend completing the following steps to correct that situation:
Please do let me know how you get on with the above information.
Kind regards,
Emily
MYOB Community Support
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