MYOB Essentials Bank Reconciliation

[Terri1]

I am trying to do a bank reconciliation but some of the deposits are appearing twice - I assume it is because I have entered it and it has been automatically entered from the bank feed???

Also, I have entered a payroll and it has shown up twice on the bank rec. How can I get rid of one of the entries?

Terri

[RYUSHIDOMAN]

I have several clients where this is occuring in Account Right and Essentials . I rang support and they advised to delte the excess transactions and do a bank rec. That worked until this week when some of the transactions came back and the recs do not balance?? One of many concerns about reliabilty of MYOB data.

[Emily_B]

Hello @Terri1 

Generally when a transaction is recorded in Essentials, it would need to be matched to the corresponding bank feed transaction, not allocated to an account. If you have perhaps selected allocate instead, you may be doubling up the expense/income which would in turn generate incorrect reports or even show up twice in reconciliations. Please see our Help Article Working with bank transactions, which will explain the above in further detail. 

If you have allocated the transaction instead of matching it I would recommend completing the following steps to correct that situation:

1. Go to Banking >> Bank Transactions
2. Navigate to the required bank transaction - may have to change the filters
3. Select the grey cross on the right-hand side of the banking transaction. This will remove the allocation to that relevant account.
4. Select the Match option and match it to the required payroll transaction
5. Repeat the process for the relevant banking transactions

Please do let me know how you get on with the above information.