MYOB Essentials Slow

NWLTS
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MYOB Essentials Slow

For a week Essentials has been unresponsive or running slow.

 

I am unable to do bank recs, print journals and balance sheets.

 

When will this be fixed!

 

Very frustrated user.

10 REPLIES 10
Loraine
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Re: MYOB Essentials Slow

Me 2222222

Tracey_H
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Re: MYOB Essentials Slow

Hi @NWLTS and @Loraine 

 

We are aware that some users are experiencing performance and longer than ideal load times with the MYOB Essentials platform. This typically can be seen in the reporting section but other windows can be impacted. Our teams are working through the root cause and planning a long-term fix to be implemented once we are out of the financial year period. In the meantime, our teams are monitoring the situation.
 
We do apologise for the inconvenience caused.
 

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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LSolutions
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Re: MYOB Essentials Slow

I am also having this problem and I've never had issues with Essentials before!   I first noticed the unallocated transactions taking forever to appear in my bank feeds and I also can't do my bank reconciliations at all it just keeps loading.   I hope that MYOB will be fixing this problem now, not after the end of financial year rush as suggested.  I've never had this problem at tax time in the past so something has changed, is it do with the upcoming upgrades??  

 

Many thanks

Kristy

Tracey_H
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Re: MYOB Essentials Slow

Hi @LSolutions 

 

As explained previously our teams are working on and monitoring this situation. I do understand this is frustrating and have passed your feedback on to the relevant teams.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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sandifrolich
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Re: MYOB Essentials Slow

Monitoring the situation is not helpful.. Fixing it would be

Marc-H
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Re: MYOB Essentials Slow

 


@sandifrolich wrote:

Monitoring the situation is not helpful.. Fixing it would be Smiley LOLSmiley Very Happy Heart


 

Acute123
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Re: MYOB Essentials Slow

Still not fixed after your reply from a week ago???? 

NWLTS
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Re: MYOB Essentials Slow

@Acute123  your post made me check for the second time today, and I can finally access the bank rec page.

Alby01
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Re: MYOB Essentials Slow

In speaking to out tax agents they tell us this is an issue for a lot of their clients. They have been with many of their clients already and are asking us to also change software provider as they themselves cannot afford to lose the time on the MYOB platform for this and many other issues that they cant get answered from the offshore customer service. Why on earth wont MYOB fix it while also doing end of year.

Our Tax agents have sent us the 30 trial  link of their biggest supplier of small buisness software already. If we dont get an answer before the Friday looks like we will be moving across all weekend :-( Been with these guys since version 10. MYOB were brilliant back then. We dont want to change supplier, We may just be forced to change, or employ another person to sit around and drink coffe between screens loading.

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