Partner Zone

MYOB PayDirect

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
NWLTS
Experienced Cover User
47 Posts
Experienced Cover User
Experienced Cover User

47Posts

23Kudos

1Solutions

Solved: Go to Solution

MYOB PayDirect

A customer paid three invoices using MYOB PayDirect, I have only received two emails though advising me of the two invoices they have paid.

 

1 REPLY 1
Emily_B
1,327 Posts
Former Staff
Former Staff

1,327Posts

0Kudos

170Solutions

Accepted Solution Solved

Re: MYOB PayDirect

Hello @NWLTS 

 

When you receive multiple payments though the PayDirect online system, the total amount of those invoices is deposited as a single amount of cleared funds. Additionally, the email address that is registered as the owner should also receive an email notification of the payment each time it comes through. If a payment has been made but no email has been received, there may simply be a delay. How long ago was this payment made and has it been received as a deposit to your account yet? Alternatively, two notifications may be hiding in one email; please do check this is not the case. 

Kind regards,
Emily

MYOB Community Support

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post