MYOB refusing to fix auto logging out issue?

Highlighted
Trusted Cover User
59 Posts
Trusted Cover User
Trusted Cover User

59Posts

77Kudos

3Solutions

MYOB refusing to fix auto logging out issue?

So there are many post about being logged out of MYOB esentials after a short being of time, around 20 minutes for most, and it has been an ongoing issue for some time.

 

It seems to be blamed by an update to Chrome, although other users say it is also happening on other browsers like Safari.

 

There is a very bad work around being repeated by MYOB Moderators that involves reducing cookie security, which is not a good idea.

 

We all pay a for this online service every month and we would expect it to be updated to work on the browser it was designed for. It is MYOB's responsiblity to have this fixed in a reasonable amount of time to make it to continue to work on these browsers.

 

You can't avoid this issue for another 6 months until your new platform is available to everyone.

MYOB get your software engineers to fix this issue ASAP!

 

87 REPLIES 87
Highlighted
Trusted Cover User
59 Posts
Trusted Cover User
Trusted Cover User

59Posts

77Kudos

3Solutions

Re: Essentials - Automatic logging off

EDITSmiley SadDouble Post)

Highlighted
Experienced User
15 Posts
Experienced User
Experienced User

15Posts

18Kudos

0Solutions

Re: MYOB refusing to fix auto logging out issue?

I was just about to post again about this.  I totally agree. Please fix this issue ASAP.  

Highlighted
MYOB Moderator
38,281 Posts
MYOB Moderator
New Zealand
MYOB Moderator

38,281Posts

5,210Kudos

5,620Solutions

Re: MYOB refusing to fix auto logging out issue?

Hi @Biospawn  @KHC19 

 

Thank you for both for your comments on this topic.

 

We are aware that some clients do experience MYOB Essentials automatically logging them out. This is something that we are currently tracking and I have added your feedback to that. 

 

In the meantime, we do recommend taking a look at MYOB Essentials Automatic log out after a period of time for more information and potential ways to help mitigate that situation occurring.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
4 Posts
User

4Posts

13Kudos

0Solutions

Re: MYOB refusing to fix auto logging out issue?

I totally concur with this sentiment.

 

I followed the advice from your "solution" 

We recommend consulting with an IT specialist to understand the implications of updating these flags.

 

and our IT consultants advised not to update the flags as it's a potential security risk.

 

Hopefully a more viable solution can be found.

Highlighted
Experienced Cover User
18 Posts
Experienced Cover User
Experienced Cover User

18Posts

12Kudos

0Solutions

Re: MYOB refusing to fix auto logging out issue?

HI, I also am adding to this conversation as the log out issue is becoming quite tiresome. The suggested idea of reducing security settings is not acceptable for us.  We are keen to know that a solution is being worked on and can be implemented in a timely manner.  Looking forward to a reply.

Thanks

Highlighted
1 Post
User

1Posts

8Kudos

0Solutions

Re: MYOB refusing to fix auto logging out issue?

My MYOB essentials is doing the same just

quits of its on accord, It's an MYOB problem. Come on

MYOB You take the money so take the responsibilty

and get this sorted please JB

Highlighted
2 Posts
User

2Posts

6Kudos

0Solutions

Re: MYOB refusing to fix auto logging out issue?

I agree with all the other posts - this has been a recurring issue for awhile now.  Its really wasting our time and frustrating!  Please fix this MYOB - tried Chrome & Safari and followed the tips but its still happening.

Highlighted
MYOB Moderator
38,281 Posts
MYOB Moderator
New Zealand
MYOB Moderator

38,281Posts

5,210Kudos

5,620Solutions

Re: MYOB refusing to fix auto logging out issue?

Hi Everyone


Thank you all for your comments.


We've shared that you have been impacted and passed across for comments in relation to this situation as part of our tracking of this situation.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Experienced User
11 Posts
Experienced User
Experienced User

11Posts

29Kudos

0Solutions

Re: MYOB refusing to fix auto logging out issue?

Totally frustrating!! Was advised by phone support to use Chrome (was using Safari no problems for years), downloaded and still logging out in the middle of entering data! Why are we paying for this program, when it is not operating correctly! Come on MYOB techs, get this fixed!

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post