Myob Essentials Tab Key No Longer Working!!!!

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Myob Essentials Tab Key No Longer Working!!!!

Hi All,

 

My wife and I have been with MYOB Essentials for 2 1/5 years after trying the 30 day free trial.  We have just noticed a change to the usablility of this software that will slow down our data entry so much we are now looking to move away from MYOB if it doesn't change. 

 

We are no longer able to use the TAB key (on a Mac and Windows system with various browsers) to move across the screen to various entry boxes on any page (spend money, receive money etc etc). Considering MYOB Essentials is a data entry system why are we no longer able to use the Tab key??

 

Searching the forums for an answer sees the same response everytime... 

 

"The Tab hasn't worked in those fields as far back as I remember MYOB Essentials. It was surprising to me that you could use it at all (and a little envy in there too). It doesn't surprise me though that trying in a different browser didn't work because of this."

 

To be asked to vote for this suggestion in the ideas forum seems POINTLESS considering how many people have requested this function.

 

This function has worked for us for over 2 years!!   That's 2 years spent learning the MYOB essentials system and now we are looking to quit MYOB for an accounting developer that actually listens to it's cusomers requests!!

 

ARE YOU LISTENING TO YOUR CUSTOMERS MYOB???  Please fix this issue that has been bought up by your customers time and time again!!!

 

We look forward to your response.

 

 

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Re: Myob Essentials Tab Key No Longer Working!!!!

I am also surprised with the comment that TAB has never worked.  It has worked for me for 2 years and stopped working a month or so ago.

 

In addition to the TAB key not working (and yes I tried various browsers), about 50% of the time when I click on the amount field then type in a figure then click on Save and Add - the figure disappears and I have to enter it again.  This **bleep**py software is costing my customer dearly (I am a BAS agent).  I used to do the work in about 1hr per month, but now it takes at least 90mins per month due to these very annoying issues.

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Re: Myob Essentials Tab Key No Longer Working!!!!

Thanks for sharing your issues with the TAB key Beach. We have found our data entry time go up considerably this BAS cycle.   

 

We've had a number of phone calls now with Myob in which the issue was suposedly being escalated.  We were told that we'd be getting a call back about the issue and never have.  The follow up customer service experience here is seriously lacking.

 

All this at a time when we find out that our essentials subscription price is going to be going up!!!  Why would we continue to support a data/tax entry system that doesn't listen to its customers? 

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Re: Myob Essentials Tab Key No Longer Working!!!!

Hi @oneflatwhite  @oneflatwhite 

 

The Receive Money window is not a window that does allow for tabbing within MYOB Essentials. Some clients have reported that they were able to do it up until recently, although, based on testing and information I've been able to gather this was a rare occurrence and not something that we have been able to replicate internally.

 

In saying that going forward we have raised a ticket with the team to look into potentially adding the ability to tab through that window to make it more of a logical flow. From my understanding, due to the way the window is set up in the back end it is not an easy fix to enable the tabbing and as such is not something that we do foresee being added in the foreseeable future, although, we do have that ticket raised with to have that investigated and potentially added in the future.

Kind regards,
Steven

MYOB Community Support

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Re: Myob Essentials Tab Key No Longer Working!!!!

I would like to add my voice to the complaint about the tab key not functional in Recieve Money in MYOB Essentials. It is a MAJOR time waster and SERIOUSLY disrupts the flow of work.

This basic fuctionality should be a MASSIVE PRIORITY  to sort out.

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Re: Myob Essentials Tab Key No Longer Working!!!!

Having just finalised the quarter BAS using MYOB Essentials (which is the program within my clients price range), I have come to increasingly suspect that the blatant disregard by MYOB to supply basic functions that assist workflow and provide efficiency in data entry is DELIBERATE and REVENUE BUILDING to force busy people to upgrade to a more costly program such as Accountright.

Basic workflow functions are just ignored - such as: 

* Inability to tab between fields on major imput pages is frustrating beyond belief. I have come to resent having to enter amounts in 'Receive Money' due to the clunky, time consuming, requirement of clicking into each field, clicking out of it, and then clicking into the next field etc. 

* Lack of date memory, which was downright annoying to have to type in the day and month for each separate entry, but once the calendar year has changed, having to type in the day, month and year for every transaction seriously impedes workflow. 

 

Frustrated beyond belief here....

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Re: Myob Essentials Tab Key No Longer Working!!!!

Hi @JenniJones11 

 

Thank you for your comments in regards to this functionality.


Currently, MYOB Essentials doesn't allow for the user to tab through some key windows such as Recieve Money. This has been something that has been raised with the required team to further investigation for a future update to the platform. In the meantime, we do recommend clients use the cursor/mouse to enter those transactions.

Kind regards,
Steven

MYOB Community Support

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