Old Essentials - Deleting a User

[IanChait]

Hi All

How do you delete a standard user in old Essentials?

Thanks

[Steven_M]

Hi @IanChait 

To delete a user in MYOB Essentials:

1. Navigate to the Business Name Menu (top right)
2. Choose Users
3. Select the grey cross far right-hand side of the relevant user you wish to delete.

Note: You have to be an Administrator user to delete other standard users

See Editing and deleting users for more information.

[IanChait]

Hi @Steven_M 

Thanks will look into it.

Another question - what level of user should have access to the square box on the left of a bank feed, to tick and allocate/re-allocate in bulk?

[Steven_M]

Hi @IanChait 

That level of access is only granted by Advisor access to the MYOB Essentials business. Standard and Administrator users will not have that option available to them in that version.

Although, new Essentials its a feature available to all users that have access to the Banking window.

[IanChait]

Hi @Steven_M 

Just looked at the User screen, and there is no grey cross. 

[Steven_M]

Hi @IanChait 

If there is no cross icon next to the user it tends to indicate that you are either a Standard user or an Advisor to the MYOB Essentials Business, rather than an Administrator. The delete user functionality only being available to Administrator users.

[IanChait]

Hi @Steven_M 

Thanks for your replies.

I am the subscriber and advisor on the file, but I invite staff in as users. When they no longer need access to the file, I need to delete them.  How do I do this?

[Steven_M]

Hi @IanChait 

An Advisor to an MYOB Essentials can add Administrator or Standard users, they don't have the necessary access to remove a user. This action would need to be completed by an Administrator user. 

In some rare circumstances, our phone-based team can remove a user on an Advisor's behalf but that is normally just prior or post handover.

[IanChait]

Hi @Steven_M 

Thank you for your replies.,

This is absolutel;y stupid that an Advisor can add a user, but not delete one. Who at MYOB thinks up these absurdities. How am I supposed to delete a user once they should no longer have access. This could be a major security risk. 

Can you please pass this feedback to your to whoever is responsible .

Thanks.

[Steven_M · Accepted solution]

Hi @IanChait 

Thank you for your feedback, I've shared it with the team.

Currently, as indicated, Advisor users can grant access but not remove it. It would be up the Administrator user(s) to remove that access or under special circumstances, our phone-based team can remove that access.