Paid but not paid??

Spirit-R
1 Post
Cover User
Australia
Spirit-R
Cover User

1Posts

0Kudos

0Solutions

Paid but not paid??

Hi there,

Am kind of new to this system

Have recently experienced twice now that one of my invoices ive sent out has days later 

shown up as "paid" yet it hasnt been paid at all judging by my bank account.

This has happened before.....how can this happen? i do have bank feeds set up.

 

Please help

 

Regards,

 

Adrian

1 REPLY
MYOB Moderator Tallie_M
4,461 Posts
MYOB Moderator
Australia
Tallie_M
MYOB Moderator

4461Posts

302Kudos

698Solutions

Re: Paid but not paid??

Hi @Spirit-R,

 

If you wait a few days after the invoice is marked as 'paid', do the funds show up in your bank account? There may be a bit of a delay between when the invoice is marked off as paid and when it's actually reflected in your account. If you are not able to see the amount in your bank account and your bank feeds also do not reflect the payment having been made, please let us know so we can further investigate.

 

In addition, can you also please confirm that the payment is listed when you click into the invoice and have a look at the Activity section?

Warm Regards,

Tallie

MYOB Client Support
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