Pause MYOB Payments until Auto Logout issue is fixed!?

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Biospawn
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Pause MYOB Payments until Auto Logout issue is fixed!?

Just had my monthly MYOB payment debited. I don't see how this is fair being charged full price for broken software. I want some refunded, and don't see why I should have to keep paying full price for broken software.

 

You want me to pay full price? well where is the fix?

 

I've been making noise on here for over 4 weeks, for an issue that has been going on for many months.

 

What the hell is going on? Doesn't seem like there is actually anyone working on this issue.

 

Seriously WTF!!!!!

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Steven_M
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Re: Pause MYOB Payments until Auto Logout issue is fixed!?

Hi @Biospawn 

 

Sorry to hear that you have been impacted by the MYOB Essentials automatically logging out situation that some of our clients have experienced recently. I can see that we have shared your views and experiences on this topic on another one of your threads.

 

Currently, at this time this situation is still sitting with our product teams who are ongoing with their investigations. As a result, we don't have a time frame for resolution at this time. That being said, if you would like to send me a private message on this Forum with your best contact number and product serial number so we can arrange one of our team to reach out.

Kind regards,
Steven

MYOB Community Support

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Biospawn
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Re: Pause MYOB Payments until Auto Logout issue is fixed!?

Sorry to hear I've been impacted?  You've responded to my other thread I created a month ago, it's not new news. I have created a new thread to keep the topic front and centre on this forum, so it doesn't get forgotten about, like this one I found last night started in March....

https://community.myob.com/t5/MYOB-Essentials-Accounting/Keep-getting-logged-out-of-MYOB-Essentials/...

It's now all the way back on page 38 in the list of threads along with many many others about this logging out issue.

 

You created a post in July in that thread after months of Moderators telling people that MYOB are onto the problem with this...

"As has been indicated, investigations on this situation have been suspended with development assets moved to other key areas of the product."

 

Looks like MYOB has been purposely ignoring this problem, and I can't tell if you actually have someone working on a fix, or if you are just dragging this out.

If MYOB are not going to offer a working product then they should not expect users to pay full price for it.

Steven_M
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Re: Pause MYOB Payments until Auto Logout issue is fixed!?

Hi @Biospawn 

 

Initially, we did see an insurgence of this particular situation and its impact on our client base. At the time, initial investigations did point to an environmental error after a browser update, hence why updating those necessary flags have worked for some clients to help mitigate this situation. As a result of that initial investigations, development work was suspended and those assets moved to other development.


As the issue has been ongoing for some clients and updating those flags haven't worked for all cases, we are having our development teams reopen the case and take a closer look at what action we can do to help mitigate that for our clients. Rest assured that we are sharing feedback on this topic with the appropriate team and collecting numbers so our team do understand the impact on our client base.

Kind regards,
Steven

MYOB Community Support

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Biospawn
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Re: Pause MYOB Payments until Auto Logout issue is fixed!?

Went to my accountants last week to go over some items, and he logged into my myob through his accountant dashboard that they have access to and in the middle of entering a large journal entry he was logged out.

 

This is like a virus, it's everywhere!!

 

You may say it's a continuous issue for 'some clients' but I don't think I'm going out on a limb here by saying it happens to MOST clients. 

 

I bet many people using essentials can be quite small businesses who only need 10-15 minutes work on MYOB per day, so they may never notice.

 

Lots of people too must just think there is something wrong with their computers and would not even think to come to these forums to give feedback.

 

This has been happening since at least March.... MARCH!!!

Thats 7 months putting up with the same issue which is just pathetic.

 

I had MYOB call me twice now to try and get me to try the stupid flag thing with Chrome, which I refuse to do as this affects all websites you visit, not just MYOB.

 

The programming team need to answer for this failure, and step up and fix the freakin problem.

Biospawn
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Auto Logout not being fixed complaint

So it beens months now since I started complaining about this issue of MYOB Essentials auto logging out, and have yet to see a permanent fix implemented.

 

The responses from moderators to do the 'security risk flag fix' should be removed, users should not do this ever!

 

This issue has been reported since March 2020. It does not take 7 months to fix.

 

There is absolutely nothing I can do about this on my end except to change software, and that is not an option. I really don't want to change anyway, apart from this issue MYOB Essentials works great for me.

 

But I will remember this, and if it is not fixed BEFORE changing over to the new Essentials platform, any time accounting software is mentioned in any conversation I will highly recommend to people to keep away from MYOB.

Biospawn
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Re: Essentials Logging Out

I've made a few threads about this over a few months, and every few weeks when my thread has moved into the backlog of pages of threads, I make a new one to keep it on the front page.

 

But I have now had 2 threads I started removed from the website completely.

 

This issue has been happening since March. If it was going to be fixed they would have done it by now.

They are just riding it out until everyone is on this new Myob Essentials platform.

 

They are not going to fix the issue, any comment about them looking into the issue is a lie.

 

See how long it takes for this comment to be removed and my account banned from the forum for being too pushy about it.

Steven_M
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Re: Essentials Logging Out

Hi @Biospawn 

 

Thank you for your feedback

 

As part of standard moderation on this Community Forum, we have merged your comments on various threads into the one thread. This will aid other users with their searches and keeps the MYOB Community tidy for other users. We do recommend checking out Forum Help: How to use the Forum to ensure that you and others are getting the most out of the Forum.

 

It should also be indicated that all posts, including replies, will appear in the Recent Posts fields on the Community Homepage and can be seen by all users.


For example:
Attachment.PNG

 

In relation to the log out issue, this is something that is still undergoing investigation by our product teams. At this stage, we don't have a timeframe for when a permanent resolution will be obtained. Some clients have indicated that using a different browser or environment has resolved the situation for them. This is in addition to the following current workarounds list on MYOB Essentials Automatic log out after period of time. We do recommend that clients consult an IT specialist with regards to the implications of changing those flags if you do wish to look at using that workaround.

Kind regards,
Steven

MYOB Community Support

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Biospawn
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Re: Essentials Logging Out

So I can't even post a reply in someone elses thread without you moving it, this is ridiculous.

 

I really can't deal with the constant generic responses anymore about the auto logging out issue.

 

What a horrible way to treat your users.

 

I give up, you win.

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