Pay super green button is "greyed out"- how do I change this?

[Anne_E]

I go into the MYOB essentials pay superannuation page and it asks me to add business details and signup for the portal.  The pay super button is greyed out.  There are no business details missing and I have already signed up for the portal (and previously paid using it).  But I try again and it tells me I am already registered.  

I am able to directly log into the MYOB Super portal okay.

With the pay super button greyed out in MYOB Essentials I can't create a csv file to download/upload.  I have cleared the browser cache.  Is there anything else I can try or am supposed to do to activate the pay super button?

Thanks in anticipation

[Anne_E · Accepted solution]

Now resolved.  

[Michelle5363]

Hi Anne,

Can you tell me how you resolved this issue, as I am having the same problem, but have not as yet overcome.

[Haydes]

Hi @Michelle5363

Welcome to the MYOB Community Forum, I hope you find it a great source of information.

In Essentials, the PaySuper button won't display if there are still some bits of information that need to be entered for your Employees.

I suggest checking out this support note for checking these details: Set up employees for paying super

In short, this information needs to be entered:

• First name
• Last name
• Gender
• Date of birth
• Start date
• Address
• Suburb
• State
• Postcode
• Country
• Email (if the employee doesn't have an email address, you can enter example@example.com)
• Phone Number or Mobile

A common scenario is when we may have accidentally missed entering the Gender or the Mobile Number and this will prevent the button from being active.

Please let us know how you go.

Cheers,
Hayden
MYOB Partner/Social Support

[Michelle5363]

Hi Hayden,

I have been through all payee's and all information appears to be in place.  Do I have to download the pay run for the week?