Paying a refund to a credit card

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
3 Posts
User

3Posts

2Kudos

0Solutions

Paying a refund to a credit card

This is NOT a question about how to account for a sales invoice refund.
My client issued a Sales Invoice to "Good Client Pty Ltd" who subsequently paid the invoice via the "Pay Now" button using a credit card. My client now wants to give "Good Client Pty Ltd" a full refund to the credit card originally used. Is this something he can do via MYOB & software. If not how does he refund the credit card used?

 

4 REPLIES 4
Highlighted
MYOB Moderator
4,061 Posts
MYOB Moderator
MYOB Moderator

4,061Posts

623Kudos

623Solutions

Re: Paying a refund to a credit card

Hi @MichelleBr 

 

Thanks for your post. As Essentials only processes payment and refund transactions within the software, not the physical transfer of funds, your client would need to refund their customer manually. Generally, refunds to credit cards are processed through the EFTPOS terminal.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
1 Post
User

1Posts

0Kudos

0Solutions

Re: Paying a refund to a credit card

Hi, I have a similar situation. I use Essentials Accounting and I invoiced via email a customer which they paid via CC online through the link on the invoice. The event has been cancelled and they are allowed a full refund. 

I don't have an EFTPOS machine. Can I only refund back to a bank account via my online banking?

Thanks

Highlighted
MYOB Moderator
4,061 Posts
MYOB Moderator
MYOB Moderator

4,061Posts

623Kudos

623Solutions

Re: Paying a refund to a credit card

Hi @Willster1980 

 

Thanks for your post. As it isn't possible to process a refund through Essentials you would need to discuss the method of refund with your customer. If you're not sure about the refund options available I do recommend speaking to your bank.

 

Please let me know if you need further help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
3 Posts
User

3Posts

2Kudos

0Solutions

Re: Paying a refund to a credit card

Thanks Tracey, appreciate the confirmation

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post