Paying a refund to a credit card

[MichelleBr]

This is NOT a question about how to account for a sales invoice refund.
My client issued a Sales Invoice to "Good Client Pty Ltd" who subsequently paid the invoice via the "Pay Now" button using a credit card. My client now wants to give "Good Client Pty Ltd" a full refund to the credit card originally used. Is this something he can do via MYOB & software. If not how does he refund the credit card used?

[Tracey_H]

Hi @MichelleBr 

Thanks for your post. As Essentials only processes payment and refund transactions within the software, not the physical transfer of funds, your client would need to refund their customer manually. Generally, refunds to credit cards are processed through the EFTPOS terminal.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Willster1980]

Hi, I have a similar situation. I use Essentials Accounting and I invoiced via email a customer which they paid via CC online through the link on the invoice. The event has been cancelled and they are allowed a full refund. 

I don't have an EFTPOS machine. Can I only refund back to a bank account via my online banking?

Thanks

[Tracey_H]

Hi @Willster1980 

Thanks for your post. As it isn't possible to process a refund through Essentials you would need to discuss the method of refund with your customer. If you're not sure about the refund options available I do recommend speaking to your bank.

Please let me know if you need further help.

[MichelleBr]

Thanks Tracey, appreciate the confirmation