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Paying an employee

apaintersart
1 Post
Cover User
apaintersart
Cover User

1Posts

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Paying an employee

Hi, I have one employee that i am trying to complete payroll for but everytime i click start, a pop up comes that says:

 

Need to pay multiple employees?
With your current subscription, you can only pay one employee per pay run.

Upgrade to Essentials Accounting with Payroll to pay all your employees, no limits.

Click Upgrade now to find out more.
 
The thing is i am already subscribed to essentials accounting and i only have one employee. Does anyone know how i could fix this?
1 REPLY
MYOB Moderator Neil_M
9,259 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

9259Posts

990Kudos

1300Solutions

Re: Paying an employee

 Hi @apaintersart

 

Generally speaking that particular message means that Essentials is detecting that either there are multiple employees ticked in the one payrun or that there is another payrun with the same period being detected in the same file. Assuming neither of these is the case it may be that the company file is a little bit snagged. To that end I would be inclined to clear the cache on the internet browser your using, just to rule out any potentially stuck information in the cache that could be interfering with the payroll processing



Regards
Neil
MYOB Client Support
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