Payroll report rejected with ATO error code: CMN.ATO.GEN.XML03

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Payroll report rejected with ATO error code: CMN.ATO.GEN.XML03

all my payroll reports so far since starting STP have been rejected by the AYO with ATO error code: CMN.ATO.GEN.XML03

what does this mean and how can it be fixed?

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Re: Payroll report rejected with ATO error code: CMN.ATO.GEN.XML03

Hi @Tinto 

 

Thanks for your post. Generally that error message means that there's one or more invalid characters in the information being sent to the ATO in the STP report. Unfortunately the error doesn’t specify which field could be the cause. I would suggest going through the Check Payroll Details again and making sure that all the employee and business information is correct and doesn’t contain any special or unusual characters.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

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