Payroll reporting page is blank.

LarissaJ
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Payroll reporting page is blank.

Payroll reporting page is blank. The entire setting process has ben followed. ATO has been notified and pay runs are recorded. However no pay runs are coming up on the payroll reporting screen to report to the ATO. 

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Jesh_D
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Re: Payroll reporting page is blank.

Hi @LarissaJ 

 

Thank you for your post. 

 

Has the Payroll Reporting page worked as expected previously for you? Are you able to provide us a screenshot for us to take a look at? Also, have you tried opening the window up on another browser?

 

 

Kind regards,
Jesh

MYOB Community Support

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LarissaJ
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Re: Payroll reporting page is blank.

Hi Jesh/Support Team Member

Thanks for the respond.

No, it is a new task to report to ATO. I am an accountant and working with different MYOB products. For this one I have filled the employee payrill details, notified the ATO of the MYOB STP ID and posted payruns for 2021 year. However nothing is coming to sent to the ATO on the Payroll reporting screen. 

Screenshorts are attached. 

Screenshot 2020-11-27 123809.png
Screenshot 2020-11-27 123827.png
Melisa_D
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Re: Payroll reporting page is blank.

Hi @LarissaJ

 

Thank you for the screenshots. Can you please confirm if all the reports were visible the last time you processed the payroll ? If you've done this months payroll, did the window come up to report to the ATO ?

Cheers,
Melisa

MYOB Community Support

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LarissaJ
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Re: Payroll reporting page is blank.

Hi Melisa/Support Team Member

I have processed the payroll again and notified the ATO. Some steps were missed previously. Thanks for your support.

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