Prefill ATO forms shows income entry twice

[Vely]

Hi there - for some reason all our employees see the income from our company twice and it is exactly the same amount. I spoke to ATO and they said this needs to be corrected in MYOB to create an update event. I am just concerned that it may end up showing the income from thrice instread of twice. How do i fix this - thanks

[Melisa_D]

Hi @Vely, 

Thank you for your post. Can I please confirm if your Payroll reports match the Payroll reporting centre reports ? If they don't I would recommend going through our forum post Essentials reports don't match my STP reports ?

Please do let me know how you go. 

[Vely]

Hi there

The Payroll reports do match the Payroll reporting centre reports - so not sure where the issues are. Let me know how to fix this as a lot of employees are facing the issues. Thanks

[Melisa_D]

Hi @Vely, 

Thanks for your post. If the payroll reports do not match, I would recommend going through the instructions on our forum post Essentials reports don't match my STP reports ?, this post has information on what to check within Essentials if the reports do not match. 

Please do let me know how you go. 

[Vely]

Hi Melssa As per my email the payroll reports do match. 

[Melisa_D]

Hi @Vely, 

Can I please confirm how you finalised the payroll, was this done via STP or an empdupe file ? Also, have you changed ABNs recently?

I would recommend asking the ATO for the specific information of each lodgement.