Can't process supplier return

[AlexPR]

Hi Steve,

I too cannot seem to allocate the return to supplier to a bill.

I have attached screen shots of the open bills and the apply to a bill page. There seems to be limited information on the apply to a bill page, with no open bills being displayed.

I am only new to MYOB so I'm not sure if I'm doing something wrong. I have tried several web browsers on my iMac and Ipad as mentioned earlier, but get the same results or worse.

Any help would be grateful.

Thanks,

Alex

[Steven_M · Accepted solution]

Hi @AlexPR 

For that supplier's contact record do you have an Email (To) address listed? i.e. Contacts>>View Contacts>>Select the Contact>>Email (To) field. I've seen a few cases, where if that field is blank i.e. no address has been entered you are not able to process a supplier return.

[AlexPR]

Thanks Steven.

That did the trick!

I only had the name and phone fields filled in. Once I put in the other details the invoices appeared.

Appreciate your help.