Re; Essentials, reports not loading, GL, Bank Reconciliations.

gx4x4
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Re; Essentials, reports not loading, GL, Bank Reconciliations.

This has been happening for sometime, cannot finalise EOFY figures, most frustrating, I have tried support, it is a joke ( LACK of Support).. definately looking at other options, as unsatisfied with system continually failing.

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Komal_S
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

Hi @gx4x4 

 

We're sorry to hear you're experiencing this. We had reports of system performance being stabilised yesterday, but as it has recurred, we've raised this with the relevant teams. Further updates regarding this will be posted on our status page

 

Thank you for your patience in the meanwhile. 

Kind regards,
Komal

MYOB Community Support

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gx4x4
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

As this is an ongoing problem for three weeks, with many hours waiting on phone with no resolution, when will this be rectified, ?

rebecca8
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

This is beyond ridiculous!!!  How long until its fixed????  We have EOFY to do and we can't!.  Employees need to do their tax!  How about a discount when we pay for a program that we cant even use!  

Acute123
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

Totally agree. It's been a problem for weeks.

gx4x4
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

Thankyou for getting back to me, at the moment it appears that the system is working, ( cautiously said ) hopefully it keeps going.

Nicky_S
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

Still not working for me (on old version of Essentials). 

Komal_S
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Re: Re; Essentials, reports not loading, GL, Bank Reconciliations.

Hi @Nicky_S 

 

If you're still experiencing problems, send me your serial number by Private Message and also confirm which tabs are being impacted?

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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