STP queries

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Frustrated3
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STP queries

New to this and having soooooooo many problems.

 

I have set up Business under the business name and with the boss and contact.  As I do the actual bookwork I want to add myself as a user.  Instructions say go to User page...I have...then it says to click invite a User...this is no tab for this???  It onlt shows my boss and gives the option to edit. So..I tried adding myself as an advisor...I go to Advisors Page...click invite an Advisor...it gives me a box to put email adress...do this and then click send invitation and nothing happens....so frustrating

 

Then...I started setting up the portal. Went to go back into it and it won't accept the password. Pays are now another fortnight behind and I still can't get this set up.

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MYOB Moderator Tracey_H
748 Posts
MYOB Moderator
MYOB Moderator

748Posts

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Re: STP queries

Hi @Frustrated3 

 

Sorry to hear you are having trouble setting up Essentials.

 

So that I can look into this for you can you please send me the email address and serial number by private message.  You can find the serial number by clicking on the Business name, the serial number is at the bottom of that window.

Cheers,
Tracey
Previously @bungy15

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