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Two factor authentication

Contributing Cover User Niners
7 Posts
Contributing Cover User
Australia
Niners
Contributing Cover User

7Posts

1Kudos

0Solutions

Two factor authentication

I'm havaing issues with 'Trust this device for 30 days'

when authenticating with the 'Twice Factor authentication' I've ticked the box for Trust this device for 30 days; but it doesn't seem to be working as it should, everytime I log on I still need to get the email for the authentication.

It worked at first but for at least the past Month and half, I have to authenticate each time.

is anyone else still having this problem? and how can I resolve it?

I saw the previous posts for this but the cookies haven't been cleared in this time so that isn't the issue with me.

Is there a solution for this? 

1 REPLY 1
MYOB Moderator Hayden_B
5,386 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5386Posts

805Kudos

762Solutions

Re: Two factor authentication

Hi @Niners

The Trust this device for 30 days box will try and save a cookie with the relevant information. If that cookie is either not saved/corrupted/or cleared then it will not be used the next time you are presented a MYOB Login page.

 

The general steps to look into for this can be found on this support note: Trust this device for 30 days

 

If the cookie is corrupted, this can result in new cookies not saving despite the box being checked. This is fixed by clearing the corrupted cookie and then re-opening the browser to make sure the new session is being used.

 

Let us know how you go.

 


Cheers,

Hayden

MYOB Community Support

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