Unable to Connect to ATO

BussoLawyer
1 Post
User

1Posts

0Kudos

0Solutions

Unable to Connect to ATO

Hi there,

 

I have completed all the steps for STP.  When I try and connect to the ATO an error appears saying that we are unable to connect, please try again later.  Apparently we need to change settings on our internet explorer.  Can you please let me know what these settings are.  

 

Many thanks.

3 REPLIES 3
Highlighted
MYOB Moderator Gayathri
1,144 Posts
MYOB Moderator
MYOB Moderator

1,144Posts

132Kudos

0Solutions

Re: Unable to Connect to ATO

Hi @BussoLawyer,

 

Thank you for the post!

 

Are you able to confirm the product and the version that you are using. Please provide steps to get to that error and also screenshot of that error message.If you are using Essentials I would recommend changing to different browser(Chrome) and try Setting up Single Touch Payroll reporting.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

MonikerMonica
1 Post
User

1Posts

0Kudos

0Solutions

Re: Unable to Connect to ATO

Hi I am continuing to receive the following error when attempting to access the Payroll Reporting Centre. "Something went wrong at our end. Sorry about that. You'll need to come back later and try again." Please help!!
MYOB Moderator Gayathri
1,144 Posts
MYOB Moderator
MYOB Moderator

1,144Posts

132Kudos

0Solutions

Re: Unable to Connect to ATO

Hi @MonikerMonica,

 

Thank you for the post!

 

I am sorry for the inconvenience. Are you able to confirm when do you get this error? Do provide steps to get to that error. Also please provide screenshot of the error message.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post