Unable to apply shop credit to new invoice

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Unable to apply shop credit to new invoice

I have created a return for a customer last week, now I want to use the crdit they have to pay for a purchse they made today, but this is the screen I get?

 

Note I have been able to do this in the past, is there a issue with MYOB currently?

Screen Shot 2020-02-03 at 7.50.43 PM.png
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Re: Unable to apply shop credit to new invoice

Hi @s1fter 

 

If you go that contact's record do they have an email address listed in the Email (to): field?  I've seen similar things occur for some clients where that field has been blank. Adding in an email address (even a fake one) and saving the contact record has allowed for those customer returns to be applied.

 

Should you have an email address listed in the Email (To) field on the contact record I would make sure that you do have two contact records with similar names. Also, check to ensure that you have an open invoice for that customer.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

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Re: Unable to apply shop credit to new invoice

That has seemed to of fixed it thanks.

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